Senior Field Service Technician
About The Position
ABB is hiring for an evergreen Senior Field Service Technician role supporting ABB Smart Power, which provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor-starting applications, switches, relays, and energy-efficient UPS solutions. Its ABB Ability™ Energy Manager platform helps organizations save energy and reduce CO2 emissions. This is a general-interest posting and is not tied to a specific open position or work location; qualified applicants may be contacted by the Talent Team. The work model is remote in the USA, with on-site customer work required for service activities. The technician works with customers to improve operations and resolve pain points, and performs field service within certified areas. Work includes installation, commissioning, maintenance, repair, upgrades, retrofits, replacements, and end-of-life services. The role also supports technician certification and development, prepares service materials, identifies potential equipment failures, and recommends corrective actions. The technician builds customer relationships, identifies potential sales and product-improvement opportunities, recommends operational and customer-service improvements to management, and follows safety and environmental practices. The position requires relevant experience servicing critical power equipment, with the experience threshold depending on education: four or more years with a bachelor’s degree in Electrical Engineering or Electrical Engineering Technology; six or more years with an associate degree in electrical technology; or eight or more years with a high school diploma/GED and equivalent work and/or military experience. Candidates must already have U.S. work authorization permitting employment with ABB. The stated annual salary range is $68,600 to $109,760. Eligible U.S. employees may have access to medical, dental, vision, life and disability coverage; parental leave; an Employee Assistance Program and health-support resources; employee discounts; a 401(k) savings plan with company contributions; an Employee Stock Acquisition Plan; and paid holidays. Vacation is based on years of service for hourly and non-exempt positions.
Requirements
- Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and at least 4 years of experience servicing critical power equipment; alternatively, an associate degree in electrical technology and at least 6 years of such experience; or a high school diploma/GED and equivalent work and/or military experience with at least 8 years servicing critical power equipment.
- Advanced ability to communicate information in writing and verbally to varying organizational levels and collaborate with others.
- Advanced ability to use Microsoft Office products.
- Moderate ability to project-manage using MS Project or Excel.
- Advanced ability to write test plans and reports that detail test results.
- Advanced ability to stay organized and meet deadlines for administrative duties.
- Works with a sense of urgency and ownership until the job is complete.
- Must already have work authorization permitting employment with ABB in the United States.
Responsibilities
- Work on-site with customers to identify operational improvement opportunities and eliminate pain points.
- Perform field service tasks, identify technical issues, and troubleshoot on-site within certified areas.
- Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
- Support certification of Associate Field Service Technicians and Field Service Technicians; coach technicians and supervise complex site activities.
- Act as a trainer for team members and customers when needed.
- Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
- Proactively identify potential equipment failures and recommend corrective actions.
- Build and maintain positive customer relationships and contribute to customer satisfaction.
- Identify potential sales opportunities while addressing customer needs and communicate them internally.
- Identify product and quality improvement opportunities and recommend operational and customer-service improvements to management.
- Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents.
Benefits
- Choice of two medical plan options: Copay PPO or High Deductible Plan with Health Savings Account.
- Choice of Core or Core Plus dental plans.
- Vision benefit.
- Company-paid life insurance equal to 2x base pay.
- Company-paid AD&D equal to 1x base pay; voluntary life and AD&D are also available at employee cost, subject to maximums.
- Company-paid short-term disability for up to 26 weeks.
- Company-paid long-term disability at 60% of pay, with an option to buy up to 66 2/3% of pay.
- Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
- Parental leave of up to 6 weeks.
- Employee Assistance Program.
- Health Advocate resources for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
- Employee discount program.
- 401(k) Savings Plan with company contributions.
- Employee Stock Acquisition Plan (ESAP).
- 11 paid holidays.
- Vacation based on years of service for hourly and non-exempt positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
