Senior Field Service Technician

Leonardo DRS, Inc. • Bridgeton, MO

18h • $54,586 - $70,962 • Hybrid

About The Position

Leonardo DRS Land Systems is seeking several Senior Field Service Technicians. The ideal candidates will be responsible for providing hands-on technical support of DRS Land Systems products. Field Service Technicians are key players in the pre and post-production life cycle here at Leonardo DRS Land Systems. As a Field Service Technician you may do all or some of the following tasks: Assembly and support of prototype products, Real-world/real-time troubleshooting and repair at various customer sites, Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required), Provide technical support during training events, Coordinate and perform product upgrades in the field. This position will also provide work leadership and technical assistance to other technicians. This position is based out of Bridgeton, MO but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time.

Requirements

• High school diploma or GED with 5+ years of relevant experience
• Must have current experience (within the last 5 years) and an advanced level of understanding in one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc…)
• Must have current experience (within the last 5 years) and an advanced level of understanding in electrical system and wiring harness troubleshooting
• Must have current experience (within the last 5 years) and a firm level of understanding in the use and implementation of hand and power tools
• Must be able to identify technical and logistical problems and help determine solutions
• Demonstrate knowledge with advising others on a wide variety of moderately complex technical and logistical problems
• Excellent teambuilding and leadership skills
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
• Must have or be eligible to obtain U.S. passport
• Must have valid driver’s license to obtain a rental car to transport to and from various assignments
• Must be able to obtain and retain a company-sponsored credit card for use while on business travel
• U.S. Citizenship is required. This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
• Good communications skills (written and verbal)

Nice To Haves

• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

Responsibilities

• Responsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing
• May provide work leadership and technical assistance to lower-level technicians
• Serve as customer contact on technical issues
• Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
• Conduct repairs and/or modifications using a variety of hand tools and test equipment
• Demonstrate setup and adjustment of complex equipment for potential users or operators
• Complete appropriate written documentation and feedback for onsite service and installations
• Deliver technical solutions to customers with a high degree of professionalism
• Determine and recommend which products or services best fit the customer’s needs
• Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
• Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
• May provide formal/informal training of customer personnel
• Demonstrate great customer service skills
• Work variable shifts and up to 12-hour shifts to perform necessary testing
• Exhibit mature, independent judgment and communicates effectively
• Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
• Support, communicate, reinforce and defend the mission, values and culture of the organization

Benefits

• medical
• dental
• vision coverage
• company contribution to a health savings account
• telemedicine
• life and disability insurance
• legal insurance
• 401(k) savings plan
• wellness programs
• programs and activities to support career-growth, professional development, and skill enhancement
• flexible work schedules with our 9/80 program
• competitive vacation
• health/emergency leave
• paid parental leave
• community service hours

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED