Senior Field Service Technician

Oshkosh Corporation•Hartford, CT

73d•$73,200 - $117,800•Remote

About The Position

At Oshkosh, we build, serve and protect people and communities around the world by designing and manufacturing some of the toughest specialty trucks and access equipment. We employ over 18,000 team members all united by a common purpose. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. The Senior Field Service Technician will support the Oshkosh S-Series front discharge mixer product. This role will also be responsible for performing diagnostics and repairs at customer sites throughout the US for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues. They may be responsible for traveling to customers sites within their assigned territory (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner.

Requirements

High School Diploma or GED and five (5) or more years of relevant experience in machine assembly, light fabrication; or previous relevant contracting experience with Oshkosh Corporation; or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.
Valid driver’s license must be maintained at all times.
Ability to possess a DOT card.
Strong mechanical and technical skills, with demonstrated customer relationship and communication strengths.
Ability to travel up to 80%, including overnight travel up to 20%.

Nice To Haves

Associates Degree in Diesel Equipment Technology or related field.
Commercial Driver’s License (CDL).
Experience in hydraulic and electrical troubleshooting

Responsibilities

Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve.
Provide product orientation classes at customer locations for various products.
Onsite at customer locations, diagnose and repair all issues related to equipment.
Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
Follow up on repairs made to customer equipment, to ensure customer is satisfied.
Troubleshoot customer concerns and develop best resolution.
Lead and mentor other Field Service Technicians as required.