Senior Field Service Technician

ABB•Usa, IL

1d•Remote

About The Position

ABB is hiring a Senior Field Service Technician for its Smart Power division. The position is remote, with selected candidates located in Illinois, and reports to the Service Team Leader. The role executes customer service work in accordance with work instructions, customer orders and expectations, and ABB quality and safety guidelines. The technician works on-site with customers to troubleshoot and service critical power equipment, support operational improvements, and maintain customer satisfaction. The role also includes coaching and training technicians, overseeing complex site activities, preparing materials, identifying equipment and product improvements, and communicating potential sales opportunities internally.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology and 4+ years of experience servicing critical power equipment; or an Associate degree in electrical technology and 6+ years of such experience; or a high school diploma/GED and equivalent work and/or military experience with 8+ years servicing critical power equipment.
Advanced ability to communicate information in writing and verbally to varying levels within the organization.
Ability to collaborate well with others.
Advanced ability to use Microsoft Office products.
Moderate ability to project manage using MS Project or Excel.
Advanced ability to write test plans and reports detailing test results.
Advanced ability to stay organized and meet deadlines on administrative duties.
Works with speed and ownership until the job is complete.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
Perform field service tasks, identify technical issues, and conduct on-site troubleshooting within certified areas.
Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.
Support certification of Associate Field Service Technicians and Field Service Technicians.
Coach technicians and supervise complex site activities.
Act as a trainer for team members and customers when needed.
Prepare material lists for service activities and ensure materials, parts, and equipment meet quality standards and are available.
Identify potential equipment failures proactively and recommend corrective actions.
Build and maintain positive customer relationships to support customer satisfaction and retention.
Communicate service timelines and expectations to customers.
Identify potential sales opportunities while addressing customer needs and communicate them internally.
Identify opportunities for product and quality improvements.
Recommend improvements to operations and customer service to management.
Follow safety protocols and maintain safe work and environmental practices; report unsafe practices and incidents.

Benefits

Choice of two medical plan options: Copay PPO or High Deductible Plan with Health Savings Account.
Choice of two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance (2x base pay).
Company-paid accidental death and dismemberment insurance (1x base pay).
Voluntary life and accidental death and dismemberment insurance, employee-paid.
Company-paid short-term disability coverage, up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Parental leave of up to 6 weeks.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation based on years of service for hourly and non-exempt positions.