Senior Field Service Technician - U.S. Air Force Global Sustainment Program

Motorola Solutions•Schaumburg, IL

4d•Hybrid

About The Position

Motorola Solutions is seeking a Senior Field Service Technician to support the U.S. Air Force Global Sustainment Program. This role involves providing on-site and remote upgrades and troubleshooting of Motorola ASTRO systems for the U.S. Federal Government. The Federal Systems Technology department supports the implementation and integration of complex systems sold worldwide to the U.S. Federal Government, offering exposure to diverse communication requirements across various project phases and government agencies globally.

Requirements

Basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications.
Advanced level knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI.
Ability to lift equipment of ~ 50lbs.
Demonstrated proficiency in troubleshooting IP networks.
Solid ability to administer and troubleshoot in an IT-type environment.
Strong verbal and written communication skills.
Proficiency with Microsoft Office products and Google Suite applications.
Strong self-management and "people" skills to work closely with customers, subcontractors, and internal teams.
Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN).
Proficiency in computer network installation, configuration, and maintenance systems to include cabling, routers, switches, firewalls, and bridges.
Capability of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Demonstrated comprehensive understanding of IP networks.
Ability to administer and troubleshoot in a technical environment.
Above average verbal and written communication skills.
Organization skills and a high attention to detail.
Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date.
Complete standard form SF86 questionnaire and fingerprinting for national security positions.
Must obtain either a CompTIA Security+ or CISSP certification or Certified Electronics Technician within first 12 months of employment.
Experience with US Military communications.
Hands-on experience with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging etc.
Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contract(s).
Legal authorization to work in the U.S. indefinitely is required.
4+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience.

Nice To Haves

Some basic knowledge in the technicalities deployed by Motorola ASTRO to include, networking, Cybersecurity principles, Active Directory Administration, and LMR Communications.
Knowledge of Motorola ASTRO core applications.
CompTIA Network+, Security+, MCSE, or CISSP certification.
Experience with Host Based Security Systems (HBSS).
Experience with CAC/PIV authentication based systems.
Experience developing and executing Motorola ASTRO upgrades is a major plus.
4+ years of experience hands-on with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging, IT, LMR, E911, Dispatch, Radio Frequency, Land Mobile Radio or as a Field Service Technician, System Technician/Specialist.

Responsibilities

Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems.
Troubleshoot IP networks.
Administer and troubleshoot in an IT-type environment.
Provide technical support of specialized systems and product applications.
Perform advanced troubleshooting of software-driven electronics.
Provision communication system infrastructure.
Optimize performance of RF and Broadband architecture, including legacy analog, advanced digital P25, and data infrastructure.
Maintain, optimize, test, and document complex communications systems.
Provide weekly reports of activities and accomplishments.
Perform maintenance of server hardware/OS and software infrastructure and troubleshoot to resolve system/application related issues.