Senior Field Service Technician - U.S. Air Force Global Sustainment Program

Motorola Solutions•Schaumburg, IL

7d•$80,000 - $100,000•Hybrid

About The Position

The U.S. Federal Governments Markets Division (USFGMD) is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government. The Federal Systems Technology (FST) department of the USFGMD is responsible for supporting a charter of implementing and integrating complex systems sold worldwide to the U.S. Federal Government. As a USFGMD FST, you will be exposed to a wide variety of communications requirements in both the Presale, Post Sale, and sustainment/life cycle phases of a project. These applications span the entire breadth of the U.S. Federal Government throughout the world.

Requirements

Candidates must have some basic knowledge in the technicalities deployed by ASTRO to include, networking, Cyber Security principles, Active Directory Administration, and LMR Communications
Advanced level knowledge of ASTRO core applications such as UNC, PM, UEM, ESXi, IMW, KMF, HBSS, and PKI
Required to lift equipment of ~ 50lbs
Demonstrated proficiency in troubleshooting IP networks
Solid ability to administer and troubleshoot in an IT-type environment
Strong verbal and written communication skills
Applicants must be proficient with Microsoft Office products and Google Suite applications.
Must have strong self-management and "people" skills to work closely with Motorola Solutions’ customers and subcontractors as well as Motorola Solutions sales, engineering, project management, and customer support teams.
Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewalls and bridges.
Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
Have a demonstrated comprehensive understanding of IP networks
Ability to administer and troubleshoot in a technical environment
Above average verbal and written communication skills
Organization skills and a high attention to detail
Must be capable of obtaining an acceptable adjudication of DOD Secret (T3) Clearance within 18 months of initial employment date
Complete standard form SF86 questionnaire and fingerprinting for national security positions
Must obtain either a CompTIA Security+ or CISSP certification or Certified Electronics Technician within first 12 months of employment
Experience with US Military communications
Hands-on experience with Motorola ASTRO technology including Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee security suite, MCC7500 dispatch, NICE Logging etc.
4+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Microsoft Active Directory, McAfee Security Suite, MCC7500 Dispatch, NICE Logging, E911, Dispatch, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts.
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Nice To Haves

The candidate should have some basic knowledge in the technicalities deployed by Motorola ASTRO to include, networking, Cybersecurity principles, Active Directory Administration, and LMR Communications.
It is helpful to have knowledge of Motorola ASTRO core applications.
CompTIA Network+, Security+, MCSE, or CISSP certification
Experience with Host Based Security Systems (HBSS)
Experience with CAC/PIV authentication based systems
Experience developing and executing Motorola ASTRO upgrades is a major plus.

Responsibilities

Provide on-site and remote upgrades and troubleshooting of Motorola ASTRO systems
Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system infrastructure and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.
Maintain, optimize, test and document complex communications systems.
Provide weekly reports of activities and accomplishments.