Senior Field Service Technical Training Specialist – Cardiac Ablation Solutions (CAS)

Medtronic • USA-MN, MN

1d • $87,200 - $130,800 • Remote

About The Position

This position has the responsibility and authority to drive, create and deliver training for Global Field Service employees. This individual will be primarily responsible for creating, improving and delivering the course curriculum for CAS technologies including Cryo Gen V, Nitron, PulseSelect, and Affera. The focus will be to educate employees on the technical knowledge required to troubleshoot, repair, and maintain products in these businesses. While this position is posted as remote, the facility where training takes place is in Mounds View, MN. It is required to be at the facility full time when conducting instructor-led training. Medtronic will not cover travel costs to be on site, so only local candidates will be considered. This role requires domestic travel, up to 25% of the time.

Requirements

• High School Diploma or equivalent with 8+ years of engineering, technical training or troubleshooting experience OR Associate's Degree with 6+ years of engineering, technical training or troubleshooting experience OR Bachelor’s Degree with 4+ years of engineering, technical training or troubleshooting experience
• Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Nice To Haves

• Previous experience in field service or engineering in the medical device industry
• Direct experience with Cryo Consoles or other ablation products
• Experience developing content and delivering technical training
• Familiarity with Articulate
• Familiarity with commonly used test equipment (i.e.: multimeter, oscilloscope, ESA)
• Ability to read and understand schematics and engineering drawings
• Familiar with the FDA 21 CFR, CGMP for Medical device
• Advanced education in Electrical Engineering or Scientific discipline or similar related field.
• Biomedical Engineering background or equivalent.
• Mechanical, electrical, and Windows based computer experience providing technical support & services. Including equipment and application support.
• Healthcare/surgical setting experience.
• Ability to function well under pressure and expend effort to meet schedules and deadlines
• Adept with the use of basic hand tools and mechanical and electronic devices.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Collaborate with a cross functional group (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
• Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
• Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
• Prepare Instructor Guides and Certified Instructor Program on new/revised curricula and materials, on a global basis.
• Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
• Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
• Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
• Provide timely evaluation and feedback to trainees and their managers/supervisors.
• Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
• Coordinate continuous training opportunities for the Global Field Service team.
• Duties include review of newly released/updated repair procedures.
• Provide feedback from training into new and sustaining projects as appropriate.
• Conduct training courses at different skill levels and audiences in varied locations as needed.
• Manage course preparations and facility set up as needed.
• Conduct training for new product introductions and/or software releases.
• Ensure accurate training attendance is documented and updated in proper locations.
• Interact in a professional manner with all course participants and peers.
• Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures.
• Use this knowledge to better present course content and answer technical questions of course participants.
• Conduct Certified Instructor Programs for Service educational course offerings.
• Retain a comprehensive understanding and clinical knowledge of ablation and mapping technology.
• Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
• May assist in technical support for users of products. This may include phone support for users and/or technical staff.
• Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
• Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
• Ensures training program(s) meets company and customer objectives.
• Maintains communication with customers to ensure effectiveness of training.
• Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED