Retread/Technical Solutions Field Specialist - Canada

Continental

1d•Remote

About The Position

Continental is seeking a Retread/Technical Solutions Field Specialist for Canada, who will act as a consultant to Conti Life Cycle (CLC) Partners. This role involves providing pre-install consulting, ensuring production schedules are met during installation, advising on plant installation requirements (power, electricity, compressors, transformers, etc.), and partnering on PMP for equipment and parts. The specialist will support CLC partners with equipment operation, process execution, and maintenance training, and will be responsible for developing and implementing the retreading quality process. Additionally, the role involves providing technical assistance to customers (Fleets and Dealers) for all Digital Solutions products, including installations, demonstrations, and training. The ContiLifeCycle Specialist will research government requirements for equipment installation, consult on optimal retreading operation design and layout, implement and train on tracking systems and statistical information for retreading processes, and support CLC partners in training their plant personnel on equipment usage and maintenance. The Field Technician aspect of the role focuses on providing technical assistance for Digital Solutions products, including installation and maintenance of CPC, ContiConnect YRS, CPC with Telematics, and CPC Solo systems. This includes supporting installations at dealer and fleet locations, conducting customer training, and supporting Continental employees with installation and technical usability training. The role also involves checking customer stock levels for parts and selling additional stock, conducting CT2 analysis with customers, and supporting the Key Account Support team and Area Sales Manager in market introduction and maintenance of Digital Solutions products.

Requirements

Bachelor's Degree, preferably in Engineering plus 2+ years related experience OR 5+ years of relevant experience if no Bachelor's Degree
Professional experience with Retreading process, plant layouts, equipment installations
Strong interpersonal communication and presentation skills
Analytical mindset
Troubleshooting & problem solving ability
Project management experience
Ability to travel extensively travel within Canada (50 - 75%)
Valid passport and drivers license

Nice To Haves

Bilingual - English required, French preferred
Technical Sales experience preferred

Responsibilities

Act as consultant to Conti Life Cycle (CLC) Partner for pre-install consulting and Partner approval.
Work with CLC Partner's contractors and suppliers to maintain production schedule upon installation.
Advise on plant installation requirements, like power, electricity, compressors, transformers, etc.
Partner on PMP for equipment and parts.
Support CLC partners with equipment operation, process execution and maintenance training.
Develop and implement the retreading quality process.
Provide technical assistance to all Digital Solutions products with customers (Fleets and Dealers).
Help with installations, demonstrations and training.
Look for all government requirements concerning equipment installation in each territory and inform Conti- Life Cycle (CLC) partners.
Consult on the equipment design, layout and installation to have the optimum retreading operation.
Implement and train on all tracking systems of each retreading tire into the retreading shop and all statistical information for all retreading process to make plans to improve their operations.
Support CLC partners to train their plant personnel.
Teach them how to use the equipment, tools, material in every step of the retreading process and maintain the equipment.
Provide technical assistance to machine and process related problems.
Ensure that every equipment manual is available.
Evaluate every single step of the retreading process using the MER tool.
Evaluate the equipment accuracy, conduct thermocouple tests and final finishing tire evaluations.
Help with installations, demonstration, supporting sales pitch, training of mainly Digital Solutions products.
Install and maintain Continental’s Digital Solution products including CPC, ContiConnect YRS, CPC with Telematics, CPC Solo systems at our customer locations.
Support and/or conduct installation of Digital Solutions products at dealers and fleets location.
Conduct training for initial set up of systems and regular training sessions to on-board customer personnel, dealers, and fleets.
Support and/or conduct training sessions around installation and technical usability of all Digital Solutions products to Continental employees.
Conduct check of customers’ stocks of parts and sell additional to replenish minimum stock levels at customers (dealers and fleets).
Conduct CT2 analysis with customers to support Technical Customer Service field engineers and product management groups acquiring data from tires that are placed in customers vehicles.
Support Key Account Support team and Area Sales Manager sales organization in introducing and keeping up with Digital Solutions products in the market.