Senior Technical Training Specialist

Segra

1d•Hybrid

About The Position

The Senior Technical Training Specialist is responsible for the development, coordination, and delivery of advanced technical training programs for Operations, Network Operations Center (NOC), and Engineering teams. This role partners closely with senior Operations, NOC, and Engineering leaders to conduct in-depth training needs analyses and translate complex technical requirements into structured, progressive learning pathways. The Senior Technical Training Specialist designs and delivers technically rigorous training content, including instructor-led sessions, virtual labs, simulations, e-learning modules, and certification-aligned curricula. This role facilitates complex training for experienced operations specialists, NOC analysts, and engineers, serves as a project manager for assigned technical training initiatives, and mentors junior training specialists while collaborating with cross-functional subject matter experts to continuously enhance training effectiveness and accuracy.

Requirements

High School Diploma required
Minimum of 5 years of relevant technical training or operational experience
Deep knowledge of outside plant (OSP) fiber construction methods, including aerial and underground builds, splicing, testing, and civil infrastructure
CCNA-level network knowledge
Experience with DWDM equipment and Network Operations Center environments
Strong understanding of fiber network architectures (PON, Active Ethernet, FTTx, backbone, middle-mile, and last-mile designs)
Ability to read and develop construction prints, fiber route maps, splice schematics, as-builts, and redlines
Experience with field testing tools, methodologies, and quality standards
Familiarity with permitting, inspections, and construction quality requirements
Strong documentation skills for SOPs, MOPs, playbooks, lab guides, and checklists

Nice To Haves

Bachelor’s degree preferred
Command-line experience with network equipment (Cisco, Ciena, Juniper, Adva, Nokia)
Experience with voice/network operations platforms (e.g., Five9)
Extensive use of virtual training platforms (Zoom, Microsoft Teams, Webex)
Proficiency in Microsoft Office tools
Experience translating engineering standards into practical training content
Experience embedding safety practices into training programs
Experience with compliance assurance, skills assessments, auditing, and ride-alongs
Extensive experience with Learning Management Systems (LMS)
Moderate experience with video development

Responsibilities

Develop and deliver advanced technical training programs aligned to company and departmental goals
Facilitate in-person and virtual training for new hires and experienced employees
Serve as a subject matter expert (SME) for technical training facilitation and course development
Partner with departmental leaders to assess training needs and ensure effective delivery
Act as training lead for assigned technical training projects and initiatives
Mentor peers and training clients on systems, tools, and operational processes
Manage and support sales and operational enablement tools to maintain utilization and effectiveness
Design, build, and maintain training programs and curricula within the Learning Management System (LMS)
Ensure accurate tracking of training participation and completion in LMS
Collaborate with training team members to fulfill complex training requests
Identify opportunities to improve training ROI and overall effectiveness
Support administrative tasks and special projects as assigned
Maintain a positive, collaborative learning environment