Senior Field Service Engineer

Ellsworth Corporation•Germantown, WI

4d•Hybrid

About The Position

Ellsworth Adhesives, a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer, is seeking a Senior Field Service Engineer. This role, reporting into EDS (an Ellsworth Corporation company), involves performing on-site preventive maintenance, troubleshooting, repairs, equipment modifications, and installations of medium to highly complex systems for national and international customers. The position also includes maintaining equipment documentation, delivering start-up services, and providing customer training during installations. Candidates should be located in Sparks, NV, or in the Midwest (Milwaukee, Chicago, or Minneapolis areas). Career level candidates may be considered depending on experience. Ellsworth Dispensing Solutions is a knowledge leader in dispensing solutions.

Requirements

4+ Years of direct work experience (2+ years for career level candidates)
Bachelor’s degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
Must possess and maintain a valid driver’s license with a satisfactory driving record.
Strong customer service skills with the ability to manage high-stress situations with professionalism
Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
Familiarity with relevant industry regulations and standards
Frequent travel – 25-50% domestic and occasional international
The ability to lift 75 lbs., frequently bending and lifting safely

Responsibilities

Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations
Integrates equipment with customer and/or third-party vendor equipment, as needed
Provides after-sales technical support and machine maintenance training to customers
Performs preventive maintenance on customer equipment as required
Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests
Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
Participates in trade shows as required