Senior Field Service Engineer

Elbit America•Tucson, AZ

3d•Remote

About The Position

The Field Service Engineer delivers advanced technical support and service for complex systems and solutions at client sites. This individual acts as a technical expert, leading troubleshooting, maintenance, installation, and repair activities while ensuring high levels of customer satisfaction and adherence to company policies. The role also includes contributing to process and service improvements and supports the continuous enhancement of field engineering practices.

Requirements

Bachelor’s degree in Engineering, Electronics, or a related technical discipline, or equivalent experience.
4+ years of relevant field service experience in a technology or engineering environment.
Advanced knowledge of system installation, diagnostics, maintenance, and repair.
Strong analytical, troubleshooting, and problem-solving abilities.
Excellent communication and customer service skills.
Ability to work independently and in high-pressure environments.

Nice To Haves

Experience leading projects or technical teams preferred.

Responsibilities

Perform advanced installation, commissioning, troubleshooting, and repairs of company products and solutions at customer locations.
Serve as the primary technical resource for escalated field service issues and complex assignments.
Lead technical projects or initiatives, ensuring timely and high-quality delivery.
Develop and maintain strong relationships with clients, ensuring clear communication and customer satisfaction and logging issues into JIRA.
Identify and recommend process, product, or service improvements based on field experience.
Document service activities, technical issues, and solutions accurately using company systems.
Ensure compliance with all safety, quality, and regulatory requirements.
Collaborate with engineering, product, and customer support teams to resolve systemic issues and improve product reliability.
Stay current with industry trends, new technologies, and company offerings.
Perform daily checks of the system and quarterly preventative maintenance
Complete Field Service Reports for both corrective and preventative maintenance

Benefits

9/80 schedule, providing every other Friday off
Competitive compensation
401(k) program
Robust medical, dental, vision, & disability coverage with qualified wellness discounts
Basic Life Insurance and Additional Life & AD&D Insurances are available
Flexible Vacation & PTO
Paid Parental Leave
Generous Employee Referral Program
Voluntary Benefits Available: Longer Term Care, Legal, Identity Theft, Pet Insurance, and more
Voluntary Tricare Supplement available for military retirees