Senior Field Service Engineer

TD SYNNEX•South Bend, IN

3d•Onsite

About The Position

As a Senior Field Service Engineer at TD SYNNEX, you’ll be the primary technical resource for our clients’ on-site hardware, software, and network needs. You’ll apply your deep technical expertise to resolve complex incidents, lead troubleshooting efforts, and ensure exceptional service delivery within established SLAs. You’ll also mentor junior engineers, support cross-functional IT projects, and serve as backup to the Field Service Supervisor.

Requirements

5–8 years of progressive field service or 2nd level support experience
Certifications such as MCSE, SCCM, ITIL Foundation, CCENT (strongly preferred)
Expertise in Windows OS, common enterprise applications, and troubleshooting tools
Hands-on experience with printers, scanners, RDTs, network switches, and server hardware
Exceptional communication skills with the ability to train end-users and collaborate across multicultural teams
Strong analytical mindset with attention to detail and the capacity to work effectively under pressure
Self-starter who takes ownership, while also thriving in team settings
Willingness to work occasional non-standard hours, participate in on-call rotations, and travel up to 20%

Nice To Haves

Customer-centric attitude: You actively listen to end-user needs and deliver clear, constructive guidance
Continuous learner: You stay current on emerging technologies and industry best practices
Adaptable team player: You’re comfortable in dynamic environments and easily pivot between tasks
Ethical and inclusive: You uphold TD SYNNEX’s social and organizational standards, contributing to an open, respectful workplace

Responsibilities

Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment
Install, configure, upgrade, and recover data on end-user devices, applications, and peripherals
Act as the local hands-and-eyes for on-site network and server infrastructure
Lead root-cause analysis for recurring or high-impact issues
Recommend and validate technical solutions and best-fit products for customer environments
Participate in global or local IT initiatives (rollouts, migrations, upgrades), ensuring smooth implementation and minimal business disruption
Maintain accurate device and parts inventories, forecast stock levels, and order replacements as needed
Provide guidance and technical coaching to Field Service Engineers
Serve as acting supervisor during absences, driving team performance and SLA compliance

Benefits

Career growth: Personalized development plans, mentorship programs, and tuition assistance
Competitive compensation: Base salary, performance bonuses, and comprehensive benefits (medical, dental, vision, retirement)
Work/life balance: Flexible scheduling, paid time off, and wellness resources
Inclusive culture: Employee resource groups, diversity training, and community‐giving programs
Recognition: Formal awards and informal shout-outs to celebrate your impact
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.