Senior Field Service Engineer

Wabtec • Washington, WA

1d • Remote

About The Position

Bloom Engineering Company is seeking an experienced Senior Field Service Engineer to support customers throughout the United States. This role serves as a primary technical authority and customer-facing service representative, responsible for leading onsite commissioning, advanced troubleshooting, maintenance, and long-term support of industrial combustion and heating systems. The ideal candidate brings deep hands-on technical expertise, strong customer relationship skills, and the ability to operate independently with scheduling and administrative support from the Field Service Coordinator. Effectiveness will require collaboration with U.S.-based engineering, sales, and service teams.

Requirements

• A bachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, Chemical, or equivalent technical discipline).
• Minimum of five (5) years of field service experience supporting industrial combustion or heating systems.
• Strong understanding of fundamental combustion principles, including air‑to‑fuel ratios, flammability limits, NOₓ formation mechanisms, and available heat.
• Minimum of two (2) years of direct experience working with Bloom Engineering or similar equipment.
• Demonstrated experience supporting industrial customers
• Working knowledge of NFPA 86 and comparable industrial combustion safety codes
• OSHA 10-Hour and NFPA 70E safety training (or ability to obtain)
• Valid driver’s license required
• Valid passport or ability to obtain a passport
• Willingness and ability to travel up to 80% of the time (90+% of travel will be in the US)
• Able to write reports in English to summarize findings and work completed

Nice To Haves

• Extensive experience with industrial combustion systems, burners, furnaces, and heat-processing equipment
• Strong background in calibration, configuration, and analysis of mechanical and electrical instrumentation
• Ability to read and interpret technical manuals, mechanical drawings, and electrical schematics
• Experience following and troubleshooting PLC ladder logic
• Strong working knowledge of PID control systems and industrial instrumentation
• Strong understanding of industrial safety standards and field best practices
• Advanced troubleshooting, analytical, and problem-solving skills
• Proficiency with Microsoft Office applications
• Proven ability to operate independently while managing customer expectations and complex field assignments

Responsibilities

• Lead commissioning, troubleshooting, maintenance, and optimization of new, existing, and retrofitted industrial combustion systems across the United States and occasionally internationally
• Perform advanced diagnostics and root cause analysis on complex mechanical, electrical, and controls-related system issues
• Review, adjust, and support PID loop programming in single- and multi-loop control systems
• Utilize, interpret, and analyze data from electronic diagnostic tools such as multimeters, pressure and flow transmitters, and combustion analyzers
• Serve as a primary technical liaison for customers, including plant operators, engineers, maintenance teams, and management
• Provide expert technical recommendations to improve system performance, reliability, efficiency, and safety
• Mentor and support less-experienced service personnel, contractors, or local support resources as required
• Collaborate closely with U.S.-based sales, engineering, project management, and service teams to resolve technical challenges and support ongoing projects
• Prepare detailed service reports, timesheets, and technical documentation following each field assignment
• Ensure strict compliance with Bloom Engineering safety standards, customer site requirements, and applicable local safety regulations
• Support Bloom Engineering’s commercial efforts by making spare parts recommendations to Bloom Engineering’s installed customer base
• Gather detailed technical information on customer heating applications to support corporate engineering, applications, and sales teams in solution development and proposal preparation
• Collect and relay technical details related to customer warranty claims
• Build, maintain, and strengthen long-term customer relationships, acting as a trusted technical advisor and representative of Bloom Engineering

Benefits

• health, welfare, and retirement
• annual bonus, if eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior