Senior Field Service Engineer
FormFactor Inc.•Boulder, CO
•$60,600 - $79,590•Onsite
About The Position
We are seeking a Senior Field Service Engineer to join our Boulder-based Service Team supporting our Quantum Cryogenic product lines. This role is a seasoned, hands-on professional responsible for delivering high-quality technical service and support to customers. The position works cross-functionally with Engineering, Manufacturing, and Supply Chain to ensure reliable system performance, customer satisfaction, and continuous product improvement.
Requirements
- Cryocoolers
- Cryogenic Refrigerators
- Cryogenic Systems
- Cryostats
- Customer Support
- Customer Support Training
- Detail-Oriented
- Field Applications
- Field Service Engineering
- Industrial Maintenance
- Interpersonal Communication
- Microsoft Windows Office
- Project Organization
- Spare Parts Management
- Team Communication
- Technical Problem-Solving
- Vacuum Pumps
- Vacuum Systems
- Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Responsibilities
- Perform preventative and corrective maintenance at customer sites to ensure optimal system performance.
- Install and commission FormFactor cryogenic systems, including executing final system acceptance testing per defined protocols.
- Troubleshoot, diagnose, and repair complex equipment issues both remotely (phone/email) and on-site.
- Provide timely and professional customer communication to ensure a high-quality service experience.
- Complete work orders, service reports, and documentation accurately and in alignment with company standards.
- Lead and resolve technical escalations, ensuring timely root cause identification and corrective actions.
- Collaborate cross-functionally with Engineering, Operations, Quality, and Supply Chain to support product and process improvements.
- Develop, maintain, and improve service procedures, protocols, and technical documentation.
- Deliver technical training and instruction to customers, partners, and internal teams.
- Participate in ongoing training and certification programs to maintain and expand technical expertise.
Benefits
- medical
- dental
- vision
- life insurance
- disability coverage
- 401(k) with company match
- employee stock purchase plan (ESPP)
- paid time off
- quarterly profit-sharing bonuses
- flexible spending or savings accounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
