Senior Field Service Engineer
About The Position
The Sr. Field Service Engineer (Sr. FSE) is a senior technical expert and the primary face to our customers, serving as the frontline liaison between the customer, engineering, and manufacturing teams. The Sr. FSE’s primary responsibility is the hands-on installation, commissioning, and maintenance of our capital equipment tools at customer sites. Additional responsibilities include mentoring junior FSEs, developing and delivering technical training, providing field-based continuous improvement feedback to engineering, and staying current with the latest technology and system changes to ensure delivery of the best possible customer service experience.
Requirements
- 7+ years of hands-on capital equipment experience in a field service role
- Experience working with lasers, optical assemblies, servo systems, and/or robotics
- Proven ability to independently troubleshoot and resolve complex technical issues on capital equipment
- Experience performing installations and commissioning of semiconductor or similarly complex capital equipment
- Ability to create and maintain service documentation and training materials
- Excellent communication and interpersonal skills with a customer-first attitude
- Strong organizational skills and ability to manage time effectively to meet service commitments
- Ability to work independently in remote field environments with minimal supervision
- Engineering or Technical degree, or equivalent experience in a related field
Nice To Haves
- NetSuite experience a plus
Responsibilities
- Perform installation, commissioning, and qualification of Integrated Wafer Processing tools consisting of laser systems, robot handling, pre and post wafer cleaning systems, and metrology systems at customer sites
- Execute preventive & corrective maintenance on capital equipment tools to minimize customer downtime
- Lead and perform timely troubleshooting and repair of equipment at the customer’s site and/or via remote telephone support as required
- Verify final acceptance and release of products and assemblies according to test and acceptance criteria
- Facilitate site audits prior to installation to ensure customer sites meet all system requirements
- Prepare detailed service reports, work orders, and documentation for knowledge sharing and continuous improvement
- Mentor and provide on-the-job technical guidance to junior Field Service Engineers
- Develop and deliver technical training content for Field Service Engineers and customers
- Actively collaborate with engineering and manufacturing teams to provide field feedback on design and process improvement opportunities
- Ensure timely processing, documentation, and invoicing of work orders, customer orders, and service calls according to guidelines
- Reinforce adherence to all health and safety requirements both internally and during customer service calls
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
