Senior Field Manager - (MPI)

Metropolitan Family Services • Chicago, IL

3d • $73,000 - $75,000

About The Position

Metropolitan Family Services is hiring a Senior Field Manager for its Crisis Prevention Response Unit (CPRU), based at the Metropolitan Peace Academy office. The role coordinates CPRU field operations and staff, supports deployment strategy, and helps ensure that program practices are implemented consistently across communities. It involves maintaining situational awareness in fast-paced public settings and coordinating in real time with regional leads, the Chicago Police Department, emergency responders, law enforcement, public safety personnel, and community partners.

The position has a rotating schedule. Candidates must be available for both a 12 p.m.–8 p.m. shift and a 7:30 p.m.–3:30 a.m. shift. The stated average starting salary range is $73,000–$75,000 annually, based on skills and experience. Driving for work in a personally owned vehicle is not required.

Requirements

• High school diploma or equivalent.
• At least 4 years of successful street outreach experience.
• Experience leading or supervising a team.
• Availability to work both rotating shifts: 12 p.m.–8 p.m. and 7:30 p.m.–3:30 a.m.

Nice To Haves

• Graduate of the Metropolitan Peace Academy.
• Bachelor’s degree.
• Significant experience working with high-risk, street-involved individuals, or current enrollment in a bachelor’s program.
• Experience or training in crisis intervention.

Responsibilities

• Coordinate and organize the daily activities of Field Managers and Crisis Responders within CPRU.
• Conduct regular field compliance checks for MPI partner organizations and communities.
• Provide oversight of the deployment strategy for assigned CPRU staff.
• Conduct strategy-planning and debrief meetings.
• Maintain situational awareness while working in confined, fast-paced environments with continuous public activity.
• Serve as an on-the-ground point of contact in real time, coordinating with other Regional Leads and CPD and informing the CPRU field management team of technical support needs.
• Coordinate with public safety personnel, emergency responders, law enforcement, and community partners to ensure appropriate interventions.
• Provide technical support to the field in implementing strategies that demonstrate program model fidelity, golden-thread documentation, collaboration across communities, and use of evaluation feedback to inform practice.
• Facilitate and manage relationships with community-based organizations, gang intervention leaders, law enforcement, academics, and other subject matter experts.
• Perform other duties as assigned.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Metropolitan Family Services contributions of $2,000 to individual and $4,000 to family HSA accounts, prorated to the benefits start date.
• Free Teladoc general medicine and behavioral health services for all team members.
• Ascensus 401(k) plan with a 4% employer match, 100% vested on the first day of eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED