Sr. Field Business Analyst

ADP•Alpharetta, GA

About The Position

The Senior Field Business Analyst is a key contributor to identifying and advancing content development opportunities aligned with business priorities and improved user experience across National Account Services. The role partners with business stakeholders, GPT and AI teams to strengthen knowledge management strategy and identify automation opportunities that improve the speed, quality, and scalability of content creation. Combining business insight, technical expertise, and cross-functional collaboration, this position influences the quality and effectiveness of ADP’s content deliverables and helps ensure persona-based information drives measurable results for users and colleagues. Success requires proactive communication, initiative, adaptability, independent work, and the ability to lead and coordinate others in a dynamic, growth-oriented environment.

Requirements

Five years of related experience, including at least three years in a project specialist, project analyst, or project manager role.
Ability to facilitate discussions and activities to define and capture complex processes and procedures, analyze trends, and recommend appropriate courses of action.
Experienced project management skills and ability to manage multiple assignments at once.
Superior verbal, written communication, and presentation skills.
Proficiency within the Microsoft 365 Suite, including PowerPoint and Excel.
Ability to build relationships with colleagues across departments and seniority levels.
Self-motivated and takes initiative.
Comfortable working independently or in a team.

Nice To Haves

Experience within the NAS Business Unit, including knowledge of its client base, products, and service offerings.
Experience working with ADP Lyric HCM.
Strong analytical, process orientation, and problem-solving skills.
Strong attention to detail and ability to stay organized while working under pressure.
Strong desire to help others and enjoy sharing expertise to lift those around you.
Ability to work independently and in a team environment.
Experience working in a fast-paced, dynamic environment with competing priorities and tight deadlines.
Ability to translate customer experience findings into actionable feedback to influence decision-making and business optimizations.

Responsibilities

Partner with business stakeholders to identify content development opportunities and create persona-based content that supports business priorities and delivers measurable impact.
Collaborate with GPT and AI teams to identify and advance automation opportunities that improve the speed, quality, and scalability of content development.
Author, review, and refine knowledge content to ensure accuracy, usability, and alignment with business needs and user experience goals.
Serve as a subject matter resource and team lead for peers by providing content expertise, guidance, and support across content development efforts.
Partner with other content developers to drive effective content reuse strategies and improve consistency across deliverables.
Analyze content needs, development processes, and operational impacts to identify improvement opportunities and help implement scalable content solutions.