Senior Field Application Engineer

Boston Dynamics•Waltham, MA

1d•$88,604 - $110,755

About The Position

Boston Dynamics is seeking a Senior Field Application Engineer to deliver robotic solutions to customers and ensure seamless integration and operational success. The role involves understanding customer operational needs, designing site-specific solutions, overseeing site-level architecture and commissioning, implementing scalable integrations, and managing network infrastructure and configuration. The engineer monitors performance, troubleshoots complex issues, supports and trains customers, and leads technical projects to improve integration efficiency and standardize processes. The role also supports early testing and integration of new products, gathers and communicates customer feedback, collaborates with product and engineering teams, ensures compliance with applicable standards and regulations, and develops statements of work and customer success documentation. The position owns customer-facing technical activities from project planning through execution, including system integration, validation, field testing, readiness, documentation, and escalation support. It provides expert support across Boston Dynamics’ product stack, including API/SDK integrations, hardware and software validation, operational troubleshooting, root cause analysis, and customer and partner training. Travel to customer sites, domestically and internationally, may be up to 50% of the time. Candidates must be eligible to work in the United States; visa sponsorship is not available. The annual pay range is $88,603.82 to $110,754.78 USD. Boston Dynamics offers medical, dental, and vision coverage, a 401(k), paid time off, and an annual bonus structure. Base pay depends on individualized factors including internal equity, job-related knowledge, skills, and experience.

Requirements

Bachelor’s or master’s degree in Computer Science, Mechanical Engineering, Electrical and Computer Engineering, Systems Engineering, Mechatronic Engineering, Robotics Engineering, or a related field.
Typically, at least 2 years of related experience, an advanced degree without experience, or equivalent work experience.
Proven senior-level experience in Field Applications Engineering, Solution Architecture, or System Design, including leadership of complex integrations.
Extensive experience collaborating directly with customers to deliver advanced technical solutions and manage long-term relationships.
Expertise planning, managing, and executing multi-site or complex integrations of Boston Dynamics products, including hardware and software systems.
Ability to lead discussions and communicate highly technical concepts to executive stakeholders, technical teams, and non-technical teams.
Ability and willingness to travel domestically and internationally up to 50% of the time.
Ability to use personal credit cards for travel expenses, with subsequent reimbursement.
Eligibility to work in the United States; visa sponsorship is not available.

Nice To Haves

Proficiency with AutoCAD or comparable software.
Advanced knowledge of networking protocols, devices, and network security, including routers, switches, firewalls, VLANs, and VPNs.
Proficiency in Linux operating systems, including Ubuntu, and scripting for system management and automation.
Proficiency in Python, C++, TypeScript, Kotlin, or other modern programming languages, with a focus on software development for robotics or automation.

Responsibilities

Manage customer accounts’ technical aspects and ensure projects execute smoothly from start to finish.
Lead system integrations, validations, and field tests; manage system configurations and readiness independently.
Create detailed statements of work and update Customer Solution Documents, Interface Control Documents, and Integration Scoping Documents.
Manage external-facing project documentation, including network architecture and equipment configuration.
Serve as the primary escalation point for complex field support issues, optimizing integrations and resolving challenges.
Troubleshoot operational issues and repairs, perform root cause analyses, and coordinate with experts and engineering on solutions or workarounds.
Analyze encrypted log data to identify patterns and inform problem-solving.
Act as a product expert for Boston Dynamics’ product stack, supporting customers and team members with advanced technical guidance.
Oversee hardware and software validation and optimize pre-shipment systems for integration.
Develop technical tools and solutions using APIs and SDKs to streamline customer integrations and address specific challenges.
Provide advanced technical support and training to customer and partner development teams using Boston Dynamics APIs and SDKs.
Serve as the primary technical contact for customers, resolving concerns and supporting application success.
Collect and communicate customer feedback to internal teams and advocate for product improvements and customer-focused solutions.
Deliver advanced customer and partner training focused on complex integrations and advanced features.
Participate in go-to-market activities for new products and technologies in collaboration with product, engineering, and sales teams.
Collaborate with customers to align system capabilities with operational needs and design site-specific solutions.
Oversee site-level solution architecture and commissioning of robotic systems; implement scalable solutions and manage network connectivity.
Monitor system performance, provide customer support, and support early-stage testing and integration of new products.
Lead technical projects to improve integration efficiency, standardize processes, and drive continuous improvement.
Ensure adherence to industry standards and regulations.