Senior Facility Coordinator
About The Position
The Senior Facility Coordinator supports customer data center facilities operations in Langley, Virginia, providing service coordination, project tracking, troubleshooting, and hands-on technical support as needed. The role serves as the onsite subject matter expert for facility operations audits, analysis, and reporting, and as the onsite point of contact between customer Data Center Service operations and the Facility Manager or Facility operations. The coordinator works with local facilities and physical security organizations, maintains operational documentation and infrastructure records, tracks projects and service requests, and supports data center infrastructure management processes. The position requires knowledge of data center design and operations, the ability to interpret architectural and engineering drawings, and 20 hours of relevant continuing education annually. The position has no telework potential.
Requirements
- Bachelor's degree in a relevant field, such as Information Technology, or equivalent experience.
- Located within 20 miles of Langley Research Center.
- Proven experience in facilities and/or service operations coordination.
- Strong technical knowledge of data center management.
- Strong knowledge of data center infrastructure and equipment, including HVAC and power.
- Familiarity with data center maintenance practices and procedures.
- Ability to troubleshoot and resolve technical issues.
- Experience with vendor management.
- Excellent written and verbal communication skills, with the ability to interact effectively with clients, vendors, and internal teams.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong problem-solving skills and a solution-oriented mindset.
- Knowledge and experience with data center design fundamentals and related operational areas.
- Proficiency in reading and understanding architectural and engineering design drawings.
- Complete 20 hours of relevant continuing education annually.
- NASA Public Trust clearance.
Nice To Haves
- Experience with Nlyte or other DCIM monitoring software tools.
- Familiarity with Atlassian Software and Microsoft 365 toolsets, such as Teams.
- Knowledge of ITSM and ITIL concepts and frameworks.
- Certified Data Center Management Professional (CDCMP) certification or Certified Data Center Facilities Operations Manager (CDFOM) certification.
- BICSI Data Center Design Consultant (DCDC) training or certification.
Responsibilities
- Serve as the onsite subject matter expert for audits, analysis, and reporting for data center facility operations in Langley, VA.
- Coordinate service activities, requests, and requirements between customer Data Center Service operations and the Facility Manager or Facility operations.
- Coordinate with the local data center facilities organization and report on facilities activity supporting data center operations.
- Develop and maintain data center handbooks, including comprehensive design narratives for on-premises facilities.
- Coordinate with the local physical security organization and report on data center facility physical access activity.
- Provide Power Usage Effectiveness (PUE) metrics as capability exists, including data collection, calculation methodology detailed in power assessment reports, and metric reports.
- Maintain standardized data center floor plans.
- Maintain lifecycle logs for critical facility infrastructure equipment.
- Maintain project schedules for milestones and activities associated with facility infrastructure changes.
- Provide monthly reports on service requests, incidents, problems, and change requests associated with the data center facility.
- Serve as the primary user responsible for maintaining DCIM platform processes and facility infrastructure data entry.
- Demonstrate knowledge and experience in data center design fundamentals and related operational areas.
- Read and understand architectural and engineering design drawings.
- Attain and maintain industry-recognized training or certification in one or more directly related data center infrastructure disciplines.
- Complete 20 hours of annual continuing education in areas relevant to current and planned workloads.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
