Senior Facilities Outsourced Vendor Analyst
About The Position
Lead governance of outsourced facilities services, ensuring operational compliance with defined scope, service levels, and performance expectations. Coordinate input from site leads and consolidate reporting at the global level, supporting recurring governance reviews of service performance, operational issues, risks, and service level compliance. Monitor global and regional KPIs and SLAs, ensuring performance is measured, tracked, and reported against agreed standards. Partner with Finance to track savings commitments, monitor glidepath performance, and resolve variances against plan. Review and validate supplier invoices to confirm alignment with delivered services and approved pricing. Manage operational change control processes, ensuring scope changes are documented, reviewed, and approved.
Requirements
- Outsourced facilities management expertise: Strong understanding of outsourced facilities management services, preferably within a manufacturing environment.
- Data analysis and financial acumen: Ability to interpret operational and financial data, analyze dashboards, and translate performance trends into actionable insights.
- Problem-solving and communication skills: Ability to quickly identify performance gaps, communicate effectively with stakeholders, and coordinate timely resolution with suppliers.
- Technical proficiency: Proficient in PowerPoint, Excel, Teams, and Visio, with the ability to use these tools to support communication, analysis, and reporting.
- Bachelor’s degree in Business, Finance, or a related field required, or 5–10+ years of experience managing outsourced facilities management vendors.
Nice To Haves
- AI fluency is preferred.
Responsibilities
- Lead governance of outsourced facilities services, ensuring operational compliance with defined scope, service levels, and performance expectations.
- Coordinate input from site leads and consolidate reporting at the global level, supporting recurring governance reviews of service performance, operational issues, risks, and service level compliance.
- Monitor global and regional KPIs and SLAs, ensuring performance is measured, tracked, and reported against agreed standards.
- Partner with Finance to track savings commitments, monitor glidepath performance, and resolve variances against plan.
- Review and validate supplier invoices to confirm alignment with delivered services and approved pricing.
- Manage operational change control processes, ensuring scope changes are documented, reviewed, and approved.
Benefits
- paid vacation time
- paid sick leave
- medical/dental/vision insurance
- life, accident and disability insurance
- tax-advantaged flexible spending and health savings accounts
- employee assistance program
- other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
- tuition reimbursement
- transit
- the Applause Program
- employee stock purchase plan
- the WD Savings 401(k) Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
