Senior Facilities Manager

Town & Country Markets, Inc.•Poulsbo, WA

3d•$113,400 - $133,100•Hybrid

About The Position

This role leads critical facility operations across grocery retail & restaurant properties, ensuring HVAC, refrigeration, electrical, plumbing, and mechanical systems operate efficiently and reliably. The position involves developing and implementing preventative maintenance programs, managing work orders, maintaining inventory, conducting inspections, and overseeing janitorial and groundskeeping services. The Senior Facilities Manager ensures compliance with all local, state, and federal regulations, implements safety protocols, and manages renovations, modifications, and capital improvement projects. This role also involves budget management, procurement, asset inventory, tracking key performance indicators, and partnering with the Director of Sustainability. A significant part of the role includes leading and managing a team of facilities staff, fostering a high-performance culture, and building cross-departmental relationships. Regular travel to company locations is required.

Requirements

10-years’ experience in all phases of Retail Construction
Bachelor’s degree in Facilities Management, Engineering, Business Administration, or related field; a combination of education and experience may be considered in lieu of a degree
2–3 years of experience in a senior or leadership role
7–10 years of experience in facilities management preferred
Proven expertise and hands-on experience managing HVAC, refrigeration, plumbing, and electrical systems
Ability to read and interpret technical drawings, review bids, and evaluate service providers
Experience managing multi-trade projects and coordinating with contractor
Strong ability to prepare reports using internal systems
Self-starter with the ability to work independently and manage multiple priorities
Willingness to travel as needed
Strong knowledge of building systems and facility operations
Excellent project management and organizational skills
Effective leadership and team management capabilities
Proficiency in budgeting, financial oversight, and cost control
Excellent presentation, interpersonal, and verbal/written communication skills (including spelling, grammar and industry language)
Ability to manage multiple tasks and deadlines in a fast-paced environment
Knowledge of safety, compliance, and regulatory requirements
Proficiency with facilities management software, CMMS platforms, and reporting tools
Ability to analyze data and track KPIs related to facility performance
Strong analytical and problem-solving abilities
Demonstrated ability to mentor, coach, and develop staff
Strong customer service orientation and work ethic with good follow-through
Flexibility to work mornings, evenings, weekends, and holidays as needed
Ability to lift to 50 lbs. and perform physical tasks such as bending, stooping, twisting, and reaching
Ability to work in a constant state of alertness and maintain safe work practices

Nice To Haves

Experience supporting commercial kitchens or food production environments preferred
Advanced certifications (CFM, FMP, PMP) are a plus

Responsibilities

Lead facility operations across grocery retail & restaurant properties, ensuring HVAC, refrigeration, electrical, plumbing, and mechanical systems operate efficiently and reliably
Develop and implement preventative maintenance programs, including schedules for routine upkeep, emergency repairs, and asset lifecycle planning
Manage work order intake, prioritization, and completion through the company’s facilities management system
Maintain inventory of critical parts, tools, and supplies to support uninterrupted operations
Conduct regular facility inspections and document findings to ensure proactive issue identification and resolution
Oversee janitorial, groundskeeping, and exterior maintenance, including landscaping, parking lots, lighting, and snow/ice removal
Ensure all facilities comply with local, state, and federal regulations, including building codes, environmental standards, and safety requirements
Implement and maintain safety protocols to support a secure working environment for all employees
Maintain accurate compliance documentation and ensure readiness for regulatory audits and inspections
Recommend strategies for facility planning, space utilization, and resource allocation for new and existing buildings
Manage renovations, modifications, and maintenance-related construction projects, including budgeting, RFP creation, bid review, contractor oversight, and project scheduling
Serve as project manager for major capital improvement projects, ensuring timelines, budgets, and contract requirements are met
Oversee procurement of equipment, fixtures, furnishings, and building systems
Maintain an asset inventory and manage lifecycle planning, warranties, and replacement schedules
Develop, manage, and forecast the facilities budget, including maintenance, repairs, utilities, and capital improvements
Ensure cost-effective use of resources and maintain a budget/cost-savings tracker
Approve and process site-level invoices, billing, and purchasing of supplies and equipment
Track and report key performance indicators such as maintenance costs, energy usage, and project performance
Partner with Director of Sustainability for sustainable facility operations, including energy conservation, waste reduction, and environmentally responsible practices
Monitor indoor air quality, water quality, and environmental health standards to ensure safe and healthy workplaces
Lead and manage a team of facilities staff, providing training, guidance, and performance evaluations
Foster a collaborative, high-performance culture aligned with company values and service standards
Ensure staff are trained in equipment use, safety procedures, and emergency protocols
Build strong cross-department relationships with Operations, PSS, IT, and Safety teams to support organizational needs
Travel regularly to company locations throughout Snohomish, King, and Kitsap counties to oversee operations and support facility needs
Keep up on industry trends, standards and changes
Maintain adherence to sustainability programs and all security & safety policies
Follow proper waste management and recycling procedures
Provide and role model attitude of service to staff and guests
Operate within the Company’s Core Values, Company Brand, and Business Principles