Senior Facilities Manager

Housing Development Cor•Lancaster Township, PA

5d•$85,000 - $90,000•Hybrid

About The Position

Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full-time Senior Facilities Manager. At HDC MidAtlantic, we believe everyone deserves a safe, welcoming, and affordable place to call home—and we’re committed to making that a reality every day. When you join HDC, you’re not just taking a job—you’re becoming part of a mission-driven organization where your work has a direct and meaningful impact on people’s lives. Every role contributes to housing stability, stronger communities, and opportunities for residents to thrive. Since 1971, we’ve been trusted developers, property managers, and community partners, working alongside our neighbors to create real change. Today, we own and/or manage over 3,300 apartments across Pennsylvania, Delaware, and Maryland, serving nearly 4,500 residents including seniors, families, and individuals living with disabilities. At HDC, you’ll be part of a team that values excellence, equity, collaboration, community, and integrity. We invest in our people, support growth and development, and empower our employees to make a difference—both in our communities and within the organization. If you’re looking for work that is meaningful, people-centered, and connected to a greater purpose, you’ll find it here.

Requirements

10 years' experience in facilities management, maintenance operations, construction, or property management.
Progressive leadership experience supervising maintenance teams, managing vendors, and overseeing capital projects.
Strong knowledge of building systems, preventive maintenance, safety practices, and regulatory compliance.
Advanced proficiency in Microsoft Excel, PowerPoint, Word, Outlook, and Teams required.
Experience developing training programs, standard operating procedures, and staff development resources.
Ability to analyze operational data and produce professional reports and presentations for leadership.
Valid driver’s license required.
Quality of Work: Demonstrates commitment, capability, and efficiency; takes ownership of work and its impact on residents, partners, and the organization. Strives for excellence in all deliverables.
Leadership: Inspires and guides maintenance and facilities teams toward shared goals. Model accountability and professionalism; fosters a culture of high performance and continuous improvement.
Training & Development: Designs and delivers effective training programs that build staff capability and operational consistency. Identifies skill gaps and evaluates outcomes to improve program quality.
Communication: Communicates clearly and proactively across all formats. Listens actively, gives constructive feedback, and adapts style to diverse audiences.
Technology Proficiency: Subject matter expert for maintenance technology and Microsoft Office. Promotes technology adoption and operational efficiency across the portfolio.
Project Management: Plans and executes facilities and capital projects with discipline. Manages timelines, budgets, and vendor relationships to deliver successful outcomes.
Problem Solving: Analyzes complex challenges, evaluates options, and implements timely solutions. Applies critical thinking and sound judgment at both property and portfolio levels.
Teamwork & Collaboration: Works effectively with colleagues across departments. Shares knowledge and builds productive relationships to achieve shared goals.
Safety & Compliance: Champions a culture of safety and regulatory compliance. Ensures all operations meet applicable codes, standards, and organizational policies.
Resident-Centered Service: Demonstrates a commitment to providing safe, quality housing and positive resident experiences. Promotes service excellence, professionalism, and respectful interactions that support resident trust, dignity, and housing stability.

Nice To Haves

Experience working in affordable housing, multifamily housing, healthcare, hospitality, or other service-oriented environments preferred.
Equivalent combinations of experience, certifications, and demonstrated facilities leadership success will be considered.

Responsibilities

Provide portfolio-wide oversight of maintenance operations, ensuring consistent performance, quality, safety, and regulatory compliance across all communities.
Conduct regular site visits to evaluate property conditions, maintenance performance, resident service delivery, and adherence to organizational standards.
Support capital improvement planning, maintenance contracts, procurement activities, property due diligence, community transitions, and facilities-related projects.
Promote maintenance practices that support excellence in resident satisfaction, quality, housing stability, and asset preservation.
Directly supervise assigned facilities staff, providing coaching, performance management, professional development, and accountability.
Develop and maintain maintenance training programs, standard operating procedures, and best practices that promote technical excellence, safety, operational consistency, hospitality, and resident-centered service.
Foster a culture of professionalism, continuous improvement, and alignment with HDC’s mission, values, and service standards.
Lead the organization's Emergency Preparedness Program and maintain the Emergency Response Plan.
Coordinate emergency preparedness training and response readiness across Property Management operations.
Serve as the subject matter expert for maintenance technology platforms, systems, and operational resources.
Monitor maintenance performance metrics, analyze operational trends, and develop reports, dashboards, and recommendations that support continuous improvement and operational excellence.
Develop and maintain maintenance manuals, preventive maintenance programs, resident education materials, and related resources.
Identify opportunities to improve efficiency, consistency, service delivery, and maintenance outcomes across the portfolio.
Ensure compliance with applicable building codes, safety requirements, NSPIRE standards, and organizational policies.
Conduct quality assurance reviews and implement corrective actions to improve maintenance performance, property conditions, compliance, and resident experience outcomes.
Manage vendor relationships, contracts, and performance expectations.
Participate in leadership meetings and provide regular updates on facilities operations and portfolio performance.
Lead the organizational Safety Committee and promote a culture of safety throughout maintenance operations.
Perform other duties as assigned in support of HDC MidAtlantic's mission.