Senior Facilities Manager

Hines•New York, NY

38d•Remote

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As a Senior Facilities Manager with Hines, you will be responsible for oversight and overall facilities and financial management support for a large leased real estate portfolio of regional offices throughout the Americas. Responsibilities include, but are not limited to: Remotely manages facilities services through outsourced vendors and lease administration. Ensures outstanding levels of service to the client and prompt issue resolution. Develops and maintains approximately thirty annual budgets and monthly financial variance reporting. Manage contract requirements, including meeting or exceeding Key Performance Indicators Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion. Completes reporting and ensures it is accurate and timely. Coordinates engineering services as needed with the Hines Engineering team. Manages lease administration issues and creates and/or revises lease abstracts. Coordinates and resolves landlord, and project management construction issues.

Requirements

Bachelor’s degree in business administration, management, finance, information technology or related field from an accredited institution.
Five or more years of experience in facilities management, client services or a related field.
Experience with distributed portfolios desired.
Highly proficient with a range of information technology tools and platforms including Microsoft Office, especially Excel; and CMMS/work management applications
Excellent communication, client service, and project management skills
Analytical problem solver skilled in developing strategic process improvements to maximize resources, contain costs, optimize space, and enhance services.
Strong leader and team builder with excellent training, presentation and relationship building skills.
Manager skilled in collection and interpretation of data, recognizing trends and formulating recommendations that strive to improve efficiently of the client’s business model.
Maintain organization and time management skills.
Interacts with employees, visitors, client and business unit employees with pose and diplomacy.
Possess a strong understanding of key facilities management industry related metrics and the inter-relationship with client Service Level Agreements and Key Performance Indicators.
Current driver’s license and ability to travel throughout the Americas as required (estimated one site visit per month)
Detects emergency alarms, auditory and/or visual and maintains calm demeanor in emergency situations.
Meets highest attendance and punctuality requirements.
Operates personal computer, fax telephones and other office equipment.
Walks up and down stairs for inspections and emergency procedure or implantation.

Responsibilities

Remotely manages facilities services through outsourced vendors and lease administration.
Ensures outstanding levels of service to the client and prompt issue resolution.
Develops and maintains approximately thirty annual budgets and monthly financial variance reporting.
Manage contract requirements, including meeting or exceeding Key Performance Indicators
Manages performance of vendors ensuring services are delivered in accordance with the contract and to agreed standards and tracking to completion.
Completes reporting and ensures it is accurate and timely.
Coordinates engineering services as needed with the Hines Engineering team.
Manages lease administration issues and creates and/or revises lease abstracts.
Coordinates and resolves landlord, and project management construction issues.