Senior Facilities Manager

JLL•Franklin, MA

13h•Onsite

About The Position

JLL is seeking an accomplished Senior Facilities Manager with demonstrated excellence in strategic portfolio leadership, financial management, and client partnership development. This senior-level position offers the opportunity to drive long-term facility strategy, manage substantial operating and capital budgets, and serve as a trusted advisor to sophisticated clients while overseeing complex multi-site portfolios. As our Senior Facilities Manager, you'll lead comprehensive portfolio operations while serving as the primary strategic liaison between clients and JLL's facilities platform. You'll report directly to the Regional Facilities Manager and play a pivotal role in shaping facility investment strategies, optimizing portfolio performance, and delivering measurable value to client stakeholders.

Requirements

Bachelor's degree in Facilities Management, Engineering, Finance, or Business Administration required (advanced degree strongly preferred).
Professional certifications such as CFM, FMP, PMP, or PE required.
10+ years of progressive facilities management experience.
Minimum 5 years in senior leadership roles managing portfolios exceeding 1M square feet or $5M+ annual budgets.
Experience with mission-critical facilities and multi-site portfolio management across diverse geographies.
Advanced financial management skills including budget modeling, capital planning, financial analysis, and ROI calculations.
Strategic thinking ability to connect facilities operations to organizational objectives.
Demonstrated success leading strategic planning initiatives and organizational transformations.
Proven track record managing complex executive-level client relationships with measurable outcomes.
Executive presence with demonstrated success presenting to C-suite audiences and boards of directors.
Exceptional influencing, negotiation, and stakeholder management capabilities.
Comprehensive knowledge of critical building systems (HVAC, electrical, mechanical, life safety, building automation).
Knowledge of facility lifecycle management, sustainability and ESG principles, emerging technologies (IoT, AI/ML, digital twins).
Knowledge of regulatory compliance (OSHA, EPA, ADA, building codes).
Proficiency in financial systems and advanced Excel modeling.
Working knowledge of CMMS platforms (Maximo, FM:Interact, Corrigo).
Working knowledge of IWMS systems (Archibus, Tririga).
Proficiency in business intelligence tools.
Expertise in vendor management, contract negotiation, and procurement strategy.
Ability to conduct facility inspections across diverse properties including rooftops and mechanical spaces.
Valid driver's license with up to 40% travel capability between portfolio sites.
Availability for emergency response and critical client meetings outside standard business hours.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Additional certifications like CEM, LEED AP, or CPM highly valued.

Responsibilities

Develop and manage $5M+ annual operating budgets and multi-year capital plans.
Conduct financial analysis and ROI calculations for major investments.
Implement cost optimization strategies.
Oversee procurement and contract negotiations.
Provide executive-level financial reporting and forecasting.
Serve as primary strategic partner and trusted advisor to C-suite client leadership.
Lead quarterly business reviews.
Translate facility challenges into business solutions.
Develop innovative service delivery models that align facilities operations with enterprise objectives.
Direct facility condition assessments.
Develop 5-10 year master plans.
Lead portfolio optimization analyses.
Champion sustainability and ESG initiatives.
Drive technology integration strategies including smart building platforms and predictive analytics.
Provide senior-level oversight of mission-critical HVAC, electrical, mechanical, and life safety systems across multi-site portfolios.
Ensure regulatory compliance.
Direct emergency response protocols.
Guide technical decision-making on major infrastructure investments exceeding $100K.
Oversee strategic vendor relationships.
Lead RFP processes for major service contracts.
Negotiate complex multi-year agreements.
Implement vendor performance management frameworks with clear KPIs.
Manage contractor relationships during capital projects.
Establish and monitor comprehensive portfolio KPIs.
Implement continuous improvement methodologies.
Conduct operational audits.
Deliver executive-level reporting packages.
Drive process standardization across all properties.
Champion safety culture.
Provide leadership and mentorship to Facilities Managers and engineering teams.
Build high-performing teams through strategic hiring and development.
Foster a culture of excellence and innovation.
Collaborate across JLL service lines to deliver integrated client solutions.