Senior Facilities Manager

Cushman & Wakefield•Forest Hills, NY

About The Position

This position has managerial oversight of multiple facilities, an entire campus, or a portfolio of client facilities and has at least one Facilities Manager and/or Assistant Facilities Manager reporting into it. The role involves overseeing the day-to-day operations of facilities, high-rise or campus, ensuring all services are effectively delivered and facility needs are met, including custodial, life-safety, engineering, and general maintenance. The manager is responsible for ensuring staff implements and provides these services in a manner consistent with company policies and ownership directives. This includes managing service contracts cost-effectively, overseeing service delivery, conducting performance and financial reviews, managing RFPs, and ensuring payments and invoicing align with contract pricing. The role also involves initiating audit and control systems to ensure commitments are met, leading the facility management team in supervising maintenance programs, and ensuring staff provides prompt responses to client and tenant requests. Additionally, the position requires developing and managing budgets, forecasts, and business plans, assisting in capital budget development, and coordinating the collection and analysis of statistical data for reporting on facility management objectives, productivity, cost savings, and improvements. The manager is responsible for approving all positions, directing hiring, training, and motivational activities of the facility management staff, and conducting performance evaluations. Driving customer focus and innovation through best practices and identifying industry trends are also key aspects of this role. Finally, the manager ensures tenants and vendors comply with insurance requirements and coordinates claims.

Requirements

Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
Experience in leasing, construction, engineering and all facets of property operation and building management
Experience with human resource and performance management processes
Communication Proficiency (oral and written)
Technical Proficiency
Problem Solving/Analysis
Customer Focus
Financial Management
Leadership
Relationship Management
Team Orientation
Vendor Management
Multi-Tasking

Nice To Haves

Experience with critical system environments preferred
CMMS/Work Order Management experience preferred

Responsibilities

Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance.
Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives.
Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFPs, and assuring payments and invoicing match contract pricing.
Initiate audit & control systems to ensure statutory, policy and contractual commitments are met.
Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities.
Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants.
Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties.
Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex.
Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans.
Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives.
Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements.
Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions.
Approve all positions and direct the hiring, training and motivational activities of the facility management staff.
Responsible for effective and proactive employee relations with all site staff.
Conduct and approve all performance evaluations of facility management staff.
Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts.
Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals.
Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required.