Senior Facilities Manager
About The Position
Independence Pet Holdings (IPH) is seeking a Senior Manager, Facilities to strategically and operationally manage its North American real estate portfolio, encompassing physical offices in New York, Chicago, Scottsdale, Cleveland, Columbus, Oakville (Canada), and Miami. This role is crucial for overseeing lease administration, workplace operations, vendor performance, and capital planning, ensuring safe, secure, and high-performing work environments across all sites. The position involves direct line management of Facilities and Office Management staff and close collaboration with the IPH Risk team to enhance physical security and mitigate enterprise risk.
Requirements
- Bachelor’s degree
- Extensive experience in corporate facilities management, real estate, or workplace operations with multi-site responsibility.
- Proven experience leading and managing facilities and office management teams.
- Strong understanding of lease administration, vendor management, and workplace operations.
- Experience partnering with Risk or Security functions on physical security governance.
Nice To Haves
- Advanced degree or professional certifications preferred.
Responsibilities
- Own and manage the North America real estate portfolio, including leased offices and subleased spaces.
- Lead lease administration, including renewals, amendments, subleases, and critical date management.
- Partner with brokers, legal, and external advisors on transactions, site selection, and footprint optimization.
- Develop executive-level reporting on occupancy, costs, lease obligations, and portfolio risk.
- Oversee day-to-day workplace operations across North America, including building services, maintenance, janitorial, and office services.
- Establish consistent operational standards, playbooks, and service levels across all locations.
- Lead facilities vendor strategy, including performance management.
- Ensure facilities support hybrid work, collaboration, and business continuity.
- Provide direct line management to Facilities and Office Management staff across North America.
- Set clear goals, accountability, and operating rhythms for regional and site-level teams.
- Coach, develop, and performance-manage team members to build a high-performing facilities organization.
- Partner with the IPH Risk team to enhance physical security protocols across all facilities.
- Support standardized security governance, including access control, visitor management, and incident response.
- Coordinate remediation of identified risks with landlords, vendors, and internal stakeholders.
- Ensure compliance with health, safety, and regulatory requirements.
- Lead office buildouts, renovations, and closures from planning through execution.
- Partner with IT, People, Risk, and business leaders to deliver integrated workplace solutions.
- Drive change management and communications to support employee adoption.
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
