Senior Facilities Coordinator

VIXXO•Dallas, TX

10d•Onsite

About The Position

Vixxo is seeking a full-time Senior Facilities Coordinator to be based in our Dallas, TX, office. The Senior Facilities Coordinator is responsible for the overall direction, coordination, implementation, execution, control, and completion of assigned work requests, ensuring consistency with company and customer contract terms. Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant, and convenience store brands. We work hard at growing our corporate culture, which includes Vixxo commitment to diversity through valuing differences.

Requirements

A high school diploma or general education degree (GED) is required.
Outstanding customer service skills are required.
Minimum two years of previous experience as a Facilities Coordinator or equivalent.
Must have a basic understanding of facilities repairs, including plumbing, electrical, and HVAC.
Ability to operate general office equipment such as computer, copier, fax machine, scanner, and multi-line telephone system.
Must possess excellent time management skills and be adaptable to change.
Ability to apply basic math, including adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
Ability to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.
Strong attention to detail and focus on quality and accuracy.
Exhibits dependability, including following instructions; responding to direction; and taking responsibility for own actions.
Ability to take initiative, including asking for and offering help when needed; performs work independently without being prompted.
Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.
Ability to communicate verbally one-on-one or in group settings and active listening.
Exhibits dependability, including following instructions, responding to directions, and taking responsibility for your own actions.
Ability to take initiative, including asking for and offering help when needed.
Can work independently.
Ability to prioritize and plan work activities, use time efficiently, and work within deadlines.

Nice To Haves

Some college preferred.

Responsibilities

Receive and organize work requests from clients, primarily including core business trades such as handyman, electrical, plumbing, and HVAC.
Make contractor assignments using the CWFS contractor base.
Escalate any work with costs exceeding $1500 to the manager for further direction.
Ensure the contractor selected meets predetermined client and manager-directed rates and SLAs.
Clearly communicate expectations to contractors.
Provide updates to clients on the schedule, progress, & completion details of assigned work orders.
Escalate to manager if a capital project or large scale scope request is received for review and approval.
Support resolution of any issues throughout work order life cycle, including escalation items from the Facilities Administrator, Client and Management.
Ensure any changes to scope are documented and approved (as applicable) by client and manager.
Track and report facility management activities using the CWFS facility management technology.
Assist Facilities Administrator, Business Administration & Management on the resolution of escalated noncompliant contractor invoicing, including backup documentation needed to meet client terms.