Senior Experience Designer

Kyndryl•Dallas, TX

6d•Hybrid

About The Position

An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions. As an Experience Designer at Kyndryl Vital you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs. You will support complex projects that leverage AI to create innovative, user-centered experiences, setting standards for human/AI interaction design and process adoption across teams. You’ll advise clients and teams on the strategic use of AI in design, balancing innovation with usability and ethics, and foster a culture of experimentation with AI while ensuring human agency remains central. You will actively share your knowledge of AI in design with others as part of your leadership, empowering your team to grow their proficiency, while continuing to develop your own expertise.

Requirements

Deep understanding of human-centered design methods and mindset.
Ability to align stakeholders through workshops and collaborative sessions.
Clear and compelling communication and storytelling skills.
Ability to design and conduct generative and evaluative user research.
Ability to create context-appropriate, low-to-high fidelity prototypes.
Expertise in information design.
Ability to leverage AI tools while maintaining quality and ethical standards.
Bachelor’s Degree or equivalent portfolio.

Nice To Haves

8+ years experience
Deep industry vertical experience
Experience in both enterprise and agency worlds
Knowledge and experience in IT infrastructure or other technical applications
Human behavior, change management, or other applied social sciences
Data science, AI/ML background
Service Design
User Experience
Interface Design
Information Architecture
Graphic Design
Environmental Design
Data Visualization
MDM, MDes, MFA, dMBA, or equivalent education.

Responsibilities

Lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives.
Develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle.
Guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs.
Partner with technical teams to balance creative ideas with technical feasibility, ensuring designs are practical and scalable.
Take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs.
Support complex projects that leverage AI to create innovative, user-centered experiences, setting standards for human/AI interaction design and process adoption across teams.
Advise clients and teams on the strategic use of AI in design, balancing innovation with usability and ethics.
Foster a culture of experimentation with AI while ensuring human agency remains central.
Actively share knowledge of AI in design with others as part of leadership, empowering the team to grow their proficiency, while continuing to develop personal expertise.