Senior Experience and Engagement Specialist

BNI Talent Acquisition Team•Philadelphia, PA

11d•Hybrid

About The Position

As the Senior Experience & Engagement Specialist at Barber National Institute, you will serve as a key Human Resources partner responsible for managing employee relations matters and providing consultative support to leaders across the organization. Employee Relations is the primary focus of this role. You will partner with leaders to address workplace concerns, conduct investigations, coach managers through performance and conduct issues, support corrective action and termination processes, and help mitigate organizational risk while fostering a positive and respectful work environment. In addition to employee relations responsibilities, you will support and lead employee engagement, recognition, wellness, and culture initiatives that strengthen the overall employee experience and support organizational effectiveness. This is a full-time, salaried exempt hybrid position. Candidates must reside within driving distance of the Philadelphia metropolitan area and be available for regular in-person meetings, events, and organizational activities as needed. Hybrid flexibility is available. The ideal candidate will have extensive employee relations experience, strong knowledge of employment law and HR best practices, and the ability to confidently coach and influence leaders through complex workplace situations.

Requirements

Significant employee relations experience, including investigations, conflict resolution, corrective action, performance management, and employee separations
Strong knowledge of employment law, HR policies, and workplace compliance practices
Experience coaching and advising leaders through sensitive employee situations and difficult conversations
Sound judgment, professionalism, and discretion when handling confidential matters
Strong relationship-building and communication skills with the ability to influence leaders and stakeholders
Experience leading projects, programs, or organizational initiatives that support employee engagement and workplace culture
A proactive and solutions-oriented approach to problem-solving and organizational effectiveness
Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field required
5–7+ years of progressive Human Resources experience with substantial employee relations responsibility
Experience supporting leaders in managing employee performance, workplace concerns, investigations, corrective action, and terminations
Experience in HR Business Partner, Employee Relations, HR Generalist, Organizational Development, or related HR roles
Proficiency with Microsoft 365 and HR systems

Nice To Haves

Master's degree preferred
SHRM-CP, SHRM-SCP, or related HR certification preferred

Responsibilities

Managing employee relations cases and workplace concerns across multiple departments
Conducting investigations and gathering information related to employee complaints, policy violations, and workplace conflicts
Coaching managers on employee performance, behavior, documentation, corrective action, and termination decisions
Supporting performance improvement plans and helping leaders navigate challenging employee situations
Assessing organizational and legal risk while ensuring consistent application of policies and practices
Partnering with Human Resources and operational leaders to support workforce planning and organizational effectiveness
Leading or supporting employee engagement, wellness, recognition, and culture-building initiatives
Analyzing employee feedback and workforce trends to identify opportunities for improvement
Facilitating discussions, workshops, and working groups that support employee experience and organizational health
Building trusted relationships with leaders while serving as a strategic resource on employee relations and workplace culture