Senior Experience and Engagement Specialist

Barber National Institute • Philadelphia, PA

11d • Hybrid

About The Position

As the Senior Experience & Engagement Specialist at Barber National Institute, you will serve as a key Human Resources partner responsible for managing employee relations matters and providing consultative support to leaders across the organization. Employee Relations is the primary focus of this role. You will partner with leaders to address workplace concerns, conduct investigations, coach managers through performance and conduct issues, support corrective action and termination processes, and help mitigate organizational risk while fostering a positive and respectful work environment. In addition to employee relations responsibilities, you will support and lead employee engagement, recognition, wellness, and culture initiatives that strengthen the overall employee experience and support organizational effectiveness. This is a full-time, salaried exempt hybrid position. Candidates must reside within driving distance of the Philadelphia metropolitan area and be available for regular in-person meetings, events, and organizational activities as needed. Hybrid flexibility is available. The ideal candidate will have extensive employee relations experience, strong knowledge of employment law and HR best practices, and the ability to confidently coach and influence leaders through complex workplace situations.

Requirements

• Significant employee relations experience, including investigations, conflict resolution, corrective action, performance management, and employee separations
• Strong knowledge of employment law, HR policies, and workplace compliance practices
• Experience coaching and advising leaders through sensitive employee situations and difficult conversations
• Sound judgment, professionalism, and discretion when handling confidential matters
• Strong relationship-building and communication skills with the ability to influence leaders and stakeholders
• Experience leading projects, programs, or organizational initiatives that support employee engagement and workplace culture
• A proactive and solutions-oriented approach to problem-solving and organizational effectiveness
• Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field required
• 5–7+ years of progressive Human Resources experience with substantial employee relations responsibility
• Experience supporting leaders in managing employee performance, workplace concerns, investigations, corrective action, and terminations
• Experience in HR Business Partner, Employee Relations, HR Generalist, Organizational Development, or related HR roles
• Proficiency with Microsoft 365 and HR systems

Nice To Haves

• Master's degree preferred
• SHRM-CP, SHRM-SCP, or related HR certification preferred

Responsibilities

• Manage employee relations cases and workplace concerns across multiple departments
• Conduct investigations and gather information related to employee complaints, policy violations, and workplace conflicts
• Coach managers on employee performance, behavior, documentation, corrective action, and termination decisions
• Support performance improvement plans and help leaders navigate challenging employee situations
• Assess organizational and legal risk while ensuring consistent application of policies and practices
• Partner with Human Resources and operational leaders to support workforce planning and organizational effectiveness
• Lead or support employee engagement, wellness, recognition, and culture-building initiatives
• Analyze employee feedback and workforce trends to identify opportunities for improvement
• Facilitate discussions, workshops, and working groups that support employee experience and organizational health
• Build trusted relationships with leaders while serving as a strategic resource on employee relations and workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior