Administration - Senior Executive Operations Program Manager

Golden 1 Credit Union•Sacramento, CA

1d•Hybrid

About The Position

Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. You are a strategic and trusted partner to executive leadership, skilled at turning vision into action and driving organizational results. You bring strong business acumen, analytical thinking, and a proactive mindset to solve complex challenges and guide decision-making. You are an influential, collaborative leader who builds strong relationships across teams, communicates clearly, and drives initiatives forward in a fast-paced environment. Highly organized and results-driven, you excel at managing priorities, improving processes, and delivering high-impact outcomes with professionalism and discretion.

Requirements

Bachelor’s Degree in business administration or similar field or equivalent experience required
10+ years of experience in program or business management, operations, or strategic planning, preferably in a financial institution required
Experience supporting C-suite executives or working in executive operations required

Responsibilities

Serves as a high-level trusted advisor for senior leadership; acting as a strategic thought partner, confidante and sounding board; engaging in brainstorming freely, option analysis and challenging assumptions to provide transformative strategic guidance on key initiatives and decisions
Establishes seamless processes and management routines that drive operational excellence; Translates complex concepts into practical, sustainable solutions, leveraging automation, process simplification, and enhanced reporting for long-term efficiency.
Acts as a catalyst for innovation and change among peers, leading strategic initiatives and coordinating cross-functional teams with strong influence and without direct authority, showcasing exemplary leadership to drive results.
Overseeing high-impact strategic projects and directing cross-functional teams that advance the operations brand, image, culture, and engagement initiatives, as well as enhances talent management.
Leading and managing cross-functional teams; providing clear decision-making framework , data-driven insights, and recommendations to achieve strategic goals across operational domains.
Handling internal and external communications, and managing communications with the credit union executive leadership team; identifying and closing communication gaps, and streamlining how information is shared between departments
Fostering relationships with key stakeholders, and cultivating relationships with partner organizations and thought leaders; promote positive, collaborative working environment that enhances the credit union’s brand reputation and operational success.
Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them; lead operations training and development agenda
Strategizes and facilitates key initiatives, and manages change initiatives including budgeting and vendor contracting
Translates strategic objectives into actionable plans striving for innovation promoting a culture of innovation and accountability; Drives initiatives from concept through completion with metrics to measure success and impact.
Ensure compliance with relevant policies and regulations and manage operational risks. Proactively identify risks and develop mitigation strategies.
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance items including but not limited to BSA, RESPA, UDAAP, FLSA, etc.
Monitoring and evaluating operations and strategic performance metrics
Support crisis management situations effectively and efficiently
Supporting senior leadership with administrative and strategic needs
Undertake special projects and assignments as requested by senior leadership and/or perform other assignments as required.