Senior Executive Casino Host (Overnight Shift)

Fontainebleau Las Vegas•Las Vegas, NV

41d•Onsite

About The Position

The Senior Executive Casino Host is responsible for providing exceptional customer service to high-value guests and VIPs. They will develop and maintain relationships with guests, ensuring that they have an enjoyable and memorable experience at the resort. This role involves serving as a primary point of contact for high-value guests, addressing their concerns, and coordinating special events and promotions for them. The position also requires actively seeking new VIP prospects, collaborating with various departments, and maintaining accurate guest information.

Requirements

Must be at least 21 years of age
Bachelor's degree in hospitality, business, marketing, or a related field and/or equivalent combination of education and experience
Minimum of six (6) years of experience as an Executive Host, Casino Host, or similar position or four years of experience involving guest contact in a high volume, luxury, complex resort
Must be able to exercise discretion and independent judgment with respect to matters of significance
Strong communication and interpersonal skills, with the ability to build and maintain relationships with high-value guests and VIPs
Excellent problem-solving and decision-making skills, with the ability to handle multiple tasks and priorities in a fast-paced environment
Strong organizational and time management skills, with the ability to work independently and as part of a team
Excellent written, verbal and non-verbal communication skills
Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
Demonstrated ability in maintaining consistent, high-quality service levels
Advanced computer skills, including proficiency in MS Office
Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
Ability to maintain confidentiality of sensitive guest and company information
Must be willing and able to work a flexible schedule to include nights and weekends
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Knowledge of casino operations and marketing strategies is preferred

Responsibilities

Serve as a primary point of contact for high-value guests and VIPs, providing exceptional customer service and addressing any concerns or issues they may have
Develop and maintain relationships with guests, ensuring that their needs and preferences are understood and met
Meet quarterly goals, including those pertaining to revenue, filling special events, telemarketing efforts and profit
Exercise discretion and use independent judgment to make cost effective and revenue driven comp decisions
Coordinate and manage special events and promotions for VIPs, including arranging transportation, accommodations, and other services as needed
Actively seek out new VIP prospects and build relationships with potential guests
Collaborate with other departments, including marketing, food and beverage, and gaming operations, to ensure a seamless and enjoyable guest experience
Conduct off-site events and promotional parties to maintain customer loyalty and obtain new business when directed
Provide regular reports to the CCMO on guest activity, trends, and opportunities
Ensure that guest information is accurate and up-to-date in the casino's database
Handle and resolve guest complaints and issues in a timely and professional manner
Stay up-to-date on industry trends and best practices, and implement new strategies and initiatives as appropriate
Maintain and respect confidentiality of guest and Member information and databases as well as any internal information regarding the Company’s marketing programs or offers
Demonstrates a commitment to ensuring responsible gaming and responsible service of alcohol by discreetly notifying appropriate management of concerns and observations
Exhibits conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Fontainebleau Las Vegas departmental policies and procedures