Casino Host, Senior Executive

Caesars Entertainment•Kansas City, MO

4d•Onsite

About The Position

The Casino Host is responsible for generating casino revenue from an assigned database and new VIP accounts to achieve gaming revenue goals. This role involves using marketing and upscale sales techniques to develop and maintain relationships with VIP customers, ensuring their long-term loyalty. The host will participate in special events and social functions with targeted guests, making effective use of resources like travel channels, external events, and discretionary comp authority. A key aspect of the role is to effectively sell Total Rewards, persuasively communicating its value. The Casino Host must anticipate, respond to, and consistently meet or exceed the hospitality and gaming needs of guests, ensuring seamless hand-off of guest itineraries for on-property execution by various departments. They will also plan, coordinate, and lead VIP events, handle difficult guests professionally, and comply with all applicable rules, regulations, laws, and policies with the highest levels of integrity and honesty. The role also involves responding to internal client needs, supporting new ideas, identifying efficiencies, communicating programs, tracking progress, and staying updated on industry developments and competitor events. The Casino Host will develop skills for complex matters and uphold company expectations.

Requirements

Must be at least 21 yrs. of age.
Ability to read, write, and understand English.
Communicates effectively and maintains positive working relationships with guests, coworkers, and management.
Must pass the required background check.
Must obtain a Missouri Gaming License
Report to work in a neat and clean business-business casual clothing. Well-groomed hair and personal hygiene are essential.
Three to five years casino/hotel, customer service, host or other account management experience required.
Ability to think independently in making decisions to maximize customer service experience and program profitability.
Ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, communication, problem solving and analytical skills required.
Must have excellent customer service skills.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
Excellent networking abilities.
Avid member of the local community, including commercial and industry awareness.
Must be able to listen and respond to visual and aural cues.
Must have excellent oral and written communication skills.
Must show proficiency using office equipment and computer applications required for this position.

Nice To Haves

Luxury service experience preferred.
College degree or equivalent experience preferred but not required.

Responsibilities

Generate casino revenue from an assigned, active database and from new VIP accounts to achieve gaming revenue goals as set by the management team.
Effectively use marketing and upscale sales techniques to develop and maintain relationships with valued VIP customers, to secure their long-term loyalty.
Participate in special events and social functions with targeted guests, gaining quality customer-facing time to build relationships.
Make appropriate use of available resources: CSB’s and other travel channels, external events, brand and tiered events, direct mail offers, and discretionary comp authority.
Effectively sell Total Rewards to targeted customers; persuasively communicate the value of reward credit portability, tier status, and the recognition inherent to Total Rewards.
Anticipate, respond to and consistently meet or exceed the hospitality and gaming needs of guests.
Ensure seamless hand-off of guest itineraries for flawless on-property execution by the VIP Host hospitality team and operating departments: Casino, Hotel, Transportation, F&B, and Cage.
Plan, coordinate, and lead both on and off-property VIP events.
Handle difficult guests and situations in a calm, professional and prudent manner.
Fully comply with all applicable rules, regulations, laws and policies.
Conduct yourself with highest levels of integrity and honesty.
Respond to and consistently meet the needs of internal clients.
Support and cultivate new ideas and methods to deliver business solutions.
Identify ways to increase efficiencies or improve products or services.
Clearly communicate programs/services to necessary people, seek their support and keep them informed of changes that may impact the business.
Keep track of existing products/services and/or progress on new initiatives.
Stay up to date with the latest developments in the industry, current market trends and all on-property and competitor events.
Develop skills to handle increasingly complex matters.
Comply with and uphold company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Politely give consistent, timely and accurate information and find answers when unsure.