Senior Executive Business Partner, Strategy & Operations

Twilio•,

10d•$106,320 - $156,300•Remote

About The Position

Twilio is seeking a Senior Executive Business Partner to support executives in Strategy & Operations by triaging competing deliverables, taking effective action in ambiguous situations, planning global offsites, and proactively managing calendars. The role partners with executives to execute team initiatives in support of business priorities and is part of Twilio’s team of Executive Business Partners and Administrators. Twilio is a remote-first company, though occasional in-person attendance may be requested for team gatherings, functional offsites, or customer meetings. Approximately 10% travel is anticipated. The position supports executive priorities through calendar and travel management, meeting and event coordination, communications, and close collaboration with direct reports, peer partners, HR, department leaders, and other stakeholders. The role also contributes to team culture and development programs. Compensation varies by location, with estimated annual ranges from $106,320 to $156,300, and the role may be eligible for equity and a corporate bonus plan.

Requirements

At least 7 years of experience supporting executives in a fast-paced environment, including sound decision-making in ambiguous situations with changing priorities.
Superior attention to detail, proactiveness, integrity, and discretion in handling confidential information.
Strong verbal and written communication and excellent organizational skills.
Demonstrated ability to build cross-functional relationships, partner closely with leaders and peers, and keep multiple teams and projects on track simultaneously.
Experience planning domestic and international travel, including air travel, hotels, and visa requirements.
Ability to plan and facilitate virtual, in-person, or hybrid leadership summits and team-building events.
Experience with contract management and procurement processes.
Proficiency with common administrative tools, such as Zoom and G-Suite.
Excellent time-management and problem-solving abilities, ability to anticipate needs, and strong multitasking skills.

Nice To Haves

Large event planning experience.
Previous support roles in the technology industry.
Understanding of business operating cadences and team requirements to align and maintain rhythms.
Prior experience with contract management and procurement processes.
Ability to conduct research and create reports or presentations.
Experience managing travel and expense costs to budget.
Strong written and verbal communication skills.
Ability to think creatively and pivot as needed.

Responsibilities

Partner with executives to understand priorities, manage complex calendars and travel, rank meeting requests, and redirect requests as needed.
Serve as the point person for planning global, multi-day team onsite meetings.
Independently make decisions on behalf of executives, exercising discretion when committing time and evaluating needs.
Manage domestic and international executive travel, prepare expenses, and coordinate special events, team activities, and meetings, including research, participant coordination, materials, and logistics.
Act as a point person for executives’ direct reports, building relationships with their teams and internal and external stakeholders to advance priorities and identify challenges.
Plan agendas, coordinate logistics for large meetings, draft presentations, record meeting minutes and actions, and coordinate executive communications.
Collaborate with peer Executive Business Partners across functions to advance company strategy, goals, and objectives.
Develop a deep understanding of the business to support leaders and teams and inform personal career development.
Collaborate with HR and department leaders to champion company values, foster a positive culture, and support team development programs.