Senior Executive Assistant

Encore Capital Group•San Diego, CA

About The Position

The Senior Executive Assistant provides multifaceted administrative support to the CEO of Encore Capital Group on complex and sensitive matters. The role works closely with executive leadership and the Board of Directors, handling confidential communications and helping ensure effective use of the CEO’s time. It prepares Board meeting materials and coordinates meeting logistics, including agendas, secure document distribution, and follow-up. The position also serves as a primary contact for Board members and supports productive interactions among the CEO, senior leaders, the public, and the Board. The role independently manages the day-to-day administration of the CEO’s office, including calendar and meeting management, domestic and international travel, itineraries, briefing materials, expense reports, correspondence, calls, guests, and follow-up. It conducts research, prepares summaries and reports, and uses discretion in handling communications and sensitive information. Additional work includes supporting special projects and events, coordinating executive-office logistics and vendors, maintaining organized files, and building relationships with internal and external stakeholders. Encore Capital Group is a publicly traded international specialty finance company headquartered in the United States. The posting states that the company has over $1.2 billion in revenue and describes its mission as creating pathways to economic freedom. Applicants must have current authorization to work in the United States on a full-time basis.

Requirements

Bachelor’s degree.
10 or more years of experience providing executive support to a CEO or high-level executive.
Experience working with senior-level executives inside and outside the company, as well as customers, vendors, visitors, and other dignitaries.
Demonstrated discretion and judgment, and the ability to use organizational knowledge to facilitate executive activities and maintain confidentiality.
In-depth knowledge of company operations, policies, and procedures.
Advanced proficiency in Microsoft Office.
Current authorization to work in the United States on a full-time basis.

Nice To Haves

Experience working with a Board of Directors and preparing Board meeting materials.
Financial services industry experience.
Experience working with customers, vendors, outside leaders, and other external contacts.

Responsibilities

Provide multifaceted administrative support to the CEO on complex matters and help ensure effective use of the CEO’s time.
Support productive interactions with senior leadership, the public, and the Board of Directors.
Collect and prepare information for executive staff meetings and discussions with outside individuals.
Handle sensitive internal and external contacts and maintain confidentiality.
Prepare Board presentation materials and coordinate Board meeting agendas, virtual or in-person logistics, secure document distribution, and post-meeting follow-ups.
Serve as a primary point of contact for Board members.
Independently manage administrative tasks and processes for the CEO’s office, including projects, information, and people.
Follow up with SVPs, Directors, and Senior Managers to help ensure requests are handled promptly.
Manage the CEO’s and Board members’ calendars, schedule high-priority meetings, resolve conflicts, and make calendar adjustments.
Arrange complex domestic and international travel; prepare itineraries, briefing materials, and expense reports.
Conduct research and information gathering, and prepare summaries and reports for the executive.
Prepare meetings, including agendas, catering, minutes, document creation, and distribution.
Greet and assist CEO-office guests, address their needs, and handle or resolve concerns.
Screen calls and emails, determine their nature and urgency, and represent executives in interactions with internal teams and external parties.
Draft, edit, and distribute executive correspondence, memos, and reports on behalf of the CEO.
Lead or support special projects and initiatives, including executive outreach and investor relations events; track deadlines, budgets, and deliverables in collaboration with Legal, Finance, and Operations.
Oversee executive-suite logistics, coordinate vendors and events, and arrange technology for presentations.
Maintain organized digital and physical files for compliance and accessibility.
Build relationships with senior executives, Board members, shareholders, industry associations, and other external contacts; provide briefings on key issues and help ensure alignment with company priorities.

Benefits

Competitive salary; employees are eligible for monthly incentives or an annual bonus.
Paid training and development programs, including MCM Academy, and opportunities for career progression.
Recognition through company awards and prizes.
Tuition assistance for relevant degrees or coursework.
Comprehensive healthcare plans and options.
Fitness membership reimbursements, Weight Watchers, and wellness rewards.
Up to eight hours of paid time off each year for volunteering, plus volunteer grants and matching donations up to US$2,500 per employee annually.
Retirement savings program.
Company-paid leave for new parents, new-parent flex time, and child backup-care options.
Company-sponsored team-building events.
Paid and floating holidays and generous paid time off.
Wellness and mental health initiatives.
Leadership training and skill-building opportunities.
Promotion opportunities from within.