Senior Executive Assistant

Marriott•Houston, TX

About The Position

The Senior Executive Assistant performs administrative and guest-service duties in an office environment. Responsibilities include greeting visitors and directing them to their destinations; handling routine correspondence and mail; preparing meeting minutes; maintaining paper and electronic filing systems; transmitting information and documents; preparing business documents with office software; retrieving and updating database information; operating standard office equipment; and communicating guest requests and complaints to appropriate personnel. The role also requires following company policies, maintaining a clean and professional appearance, protecting confidential information and company assets, fostering positive working relationships, communicating professionally, welcoming guests, anticipating and addressing service needs, assisting individuals with disabilities, and performing other reasonable duties as requested by supervisors. The position requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Requirements

Ability to communicate clearly and professionally.
Ability to operate standard office equipment and use word processing, spreadsheet, database, or presentation software.
Ability to enter and retrieve information in computer databases using a keyboard, mouse, or trackball.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Greet visitors, determine the nature and purpose of their visit, and direct or escort them to their destination.
Open, read, and prepare answers to routine letters; locate and attach appropriate files to correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Handle and distribute incoming and outgoing mail.
Create and maintain electronic and paper filing and organization systems for records, reports, and documents.
Transmit information and documents using a computer, mail, or facsimile machine.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Enter and retrieve database information to update records, files, and reservations and answer guest inquiries.
Operate standard office equipment, including telephones, fax machines, photocopiers, calculators, and electronic peripherals.
Document and communicate guest requests and complaints to appropriate personnel.
Follow company policies and procedures, maintain a clean and professional appearance, preserve confidentiality, and protect company assets.
Build positive working relationships, support team goals, and listen and respond appropriately to employee concerns.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and express genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.