Senior Executive Assistant

BigCommerce • Austin, TX

4d • Remote

About The Position

The Senior Executive Assistant, Board Liaison serves as a trusted strategic partner to assigned executives, with a specialized focus on supporting the Board of Directors. The role combines complex calendar management, board meeting coordination, executive support, and confidential communications. The successful candidate anticipates needs, exercises sound judgment and discretion, and helps executives and board members stay prepared and focused in a fast-paced environment.

This position is part of Commerce’s global Executive Assistant team and may be remote or based in Austin. Austin-based employees must work onsite at the company’s coworking space at least once a week. Occasional travel may be required to support executive meetings, offsites, or other business needs.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 7 years of experience supporting C-level or senior executives.
• Advanced calendar management skills across multiple time zones and competing priorities.
• Exceptional organizational and time-management skills, with meticulous attention to detail and accuracy.
• Sound independent judgment and proven discretion in handling highly confidential and sensitive information.
• Expert written and verbal communication skills and the executive presence to engage confidently with executives, external partners, and senior stakeholders.
• Strong interpersonal skills and the ability to build trust and credibility at every level of the organization.
• Proactive problem-solving, decision-making, and follow-through without reminders or close direction.
• High emotional intelligence, professional maturity, and composure under pressure.
• Ability to work effectively independently and as part of a team, including a global team across time zones.
• Adaptability in an environment where priorities shift quickly.
• Curiosity about and comfort with AI productivity tools for drafting, summarizing, and research.
• Proficiency in Google Workspace, including Gmail, Calendar, Drive, Docs, Slides, Sheets, and Meet.

Nice To Haves

• Experience supporting a Board of Directors or working in a governance setting.
• Experience in a technology environment.
• Familiarity with Slack, Navan, Zoom, Microsoft Office (Outlook, Word, Excel, PowerPoint), DocuSign, and Adobe Acrobat, including PDF editing, packet compilation, and e-signature fields.

Responsibilities

• Coordinate Board meeting scheduling, agenda preparation, and advance distribution of materials in compliance with applicable bylaws and governance requirements.
• Arrange logistics for ad hoc committee meetings and other Board and executive office needs, including investor relations activities such as earnings calls and conferences, in partnership with the Investor Relations team.
• Process Board member expense reports accurately and promptly, coordinating reconciliation and approvals with Accounts Payable.
• Support expense reporting for assigned executives as needed.
• Maintain strict confidentiality and discretion in Board-related matters and communications.
• Manage complex calendars across multiple time zones and lines of business.
• Manage access to executive time and offices with professionalism and discretion.
• Partner with executives to anticipate needs, establish priorities, and handle sensitive matters using independent judgment.
• Coordinate leadership team meeting agendas and follow up on action items and scheduling needs; attend and take notes when appropriate.
• Prepare executive-level materials and briefings and assist with drafting and editing communications.
• Research, prioritize, and follow up on incoming issues, including confidential matters, and determine the appropriate response, referral, or course of action.
• Plan and coordinate internal and external meetings and events, including team offsites, partnering with Facilities, IT, and Finance on space, technical needs, vendors, catering, and budgets.
• Maintain organized filing systems for executive and Board records, documents, and email.
• Manage corporate records, Board documents, and the company data room, retrieving and distributing information as needed.
• Arrange travel for Board members and assigned executives, including flights, hotels, ground transportation, lodging, meals, and detailed agendas, as needed.
• For Austin-based employees, support the coworking space with light office duties such as mail handling, badges, and related ad hoc needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior