Senior Executive Assistant

Southwest Ohio Regional Transit Authority•Cincinnati, OH

About The Position

Metro is seeking a Senior Executive Assistant to provide high-level administrative and general support of a responsible and confidential nature to the Chief Executive Officer (CEO), Chief of Staff (COS), and Deputy Innovation and Vision Officer. The role supports executive operations, meetings, projects, Board Liaison activities, and interactions with internal and external stakeholders. It also requires maintaining accurate records and providing professional, collaborative customer service while working in compliance with Metro's safety and security policies.

Requirements

Seven or more years of related experience.
Excellent verbal, writing, and non-verbal communication skills; ability to persuade and build consensus.
Excellent problem-solving skills and a desire to exceed customer expectations.
Energetic, innovative self-starter committed to continuous improvement and creative problem-solving.
Professional integrity, including commitment to leadership, accountability, diversity, honesty, fiscal responsibility, and maximizing resources.
Ability to multitask, plan and measure results, create and analyze data, and demonstrate accuracy and attention to detail.
Excellent computer and project management skills.
Working knowledge of word processing, spreadsheets, presentation applications, database management, procurement/inventory systems, the internet, and email.

Nice To Haves

Associate’s degree or bachelor’s degree, or equivalent years of work experience.

Responsibilities

Manage and maintain schedules and calendars, and arrange appointments.
Answer phones; monitor voicemail and email; and forward messages, emails, and complaints to appropriate departments or staff members.
Generate, review, process, and maintain invoices, reports, memos, letters, and other documents using word processing, spreadsheet, database, or presentation software.
Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
Type, format, proofread, and edit correspondence and other documents.
Open, sort, and distribute incoming correspondence, including faxes and email.
Greet visitors and determine whether they should be given access to specific individuals.
Oversee the coordination and planning of assigned projects or events through completion.
Make travel arrangements as needed.
Assist in developing strategies to meet or exceed organizational and department performance goals and objectives.
Conduct or assist with research, analyze information, compile data, and prepare papers, summaries, or reports for executive and committee consideration and presentation.
Ensure documents and reports have proper signatures and are distributed to appropriate personnel.
Gather information and develop agendas for Executive Staff and other designated meetings.
Attend meetings to record minutes as necessary and compile and distribute minutes when needed.
Support Board Liaison activities, including writing resolutions, recording minutes, and coordinating information.
Collect, analyze, prepare, and format or package information, including financial information, for officers' use in staff, Board, internal, or external meetings.
Handle routine and non-routine inquiries from elected officials, business executives, civic leaders, the Board of Trustees, Metro staff, and the public.
Prepare and process expense reports.
Prioritize and promptly handle requests for information or action from the Board of Trustees, elected officials, staff members, or customers, with direction from the Chief Officer-level executive.
Maintain an organized file management system, legal opinions, databases, mailing lists, and contact lists.
Model, facilitate, and encourage exemplary internal and external customer service, open communication, collaboration, participation, and professional development among staff.
Promote a positive work environment free from discrimination.
Work in compliance with Metro's safety and security policies.
Perform other duties as assigned.