Senior Executive Assistant
About The Position
The Role Are you ready to make a significant impact at Fidelity Investments? Join us as a Senior Executive Assistant in Westlake, TX, and become an integral part of our dynamic team. You will support our senior enterprise leader in a highly matrixed contact center environment, ensuring flawless execution and alignment of priorities. Your proactive approach and strategic outlook will be key in driving success. Get here to engage, collaborate, and thrive! The Team We are a dedicated team in the Westlake Participant Services Contact Center. We deliver exceptional support to our Workplace Participant Services (WPS) General Manager and their direct reports. Our focus is on encouraging collaboration, improving communication efficiency, and driving operational excellence. We prioritize inclusivity, ensuring visibility and connection across teams. We flourish with a culture of learning and mobility, making a meaningful impact to the associates, clients and participants we serve.
Requirements
- A Bachelor's degree or equivalent experience is strongly preferred, but not required.
- Must have 4 plus years of senior executive admin experience or equivalent administrative experience.
- Excellent writing and grammar skills, proficient in MS Office (SharePoint, Office Teams, Microsoft Word, Excel, PowerPoint, and Outlook).
- Self-starter with a strong sense of ownership who has the initiative to proactively identify and resolve problems and know when to seek clarification or assistance.
- Ability to effectively interact with senior level management and have excellent communication skills.
- Flexible and willing to adapt to different work styles, preferences, and frequently changing priorities.
Nice To Haves
- Ideally, strong familiarity with or direct experience working in a contact center or operations environment.
Responsibilities
- Support our senior enterprise leader in a highly matrixed contact center environment, ensuring flawless execution and alignment of priorities.
- Ensure proactive approach and strategic outlook will be key in driving success.
- Engage, collaborate, and thrive.
- Support daily executive needs and various projects.
- Acts as a thought partner by anticipating needs and translating direction into action.
- Develop strong working relationships with colleagues across the company ranging from connection to candor with a 'we over me' mentality.
- Strong abilities in event planning.
- Demonstrates strong technology proficiency and a willingness to learn and adopt new systems.
- Ability to flex your working style from high direction to high autonomy and levels in-between.
Benefits
- Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
