Senior Executive Assistant
About The Position
The Senior Executive Assistant provides multifaceted administrative support to the CEO of Encore Capital Group on complex and sensitive matters. The role works with executive leadership and the Board of Directors, helping the CEO use time effectively and facilitating productive interactions with senior leaders, the public, and the Board. It prepares Board presentation materials, coordinates Board meeting logistics, and serves as a confidential point of contact for Board members. The position independently manages the day-to-day operations of the CEO’s office, including calendars, appointments, meeting preparation and follow-up, correspondence, calls, guests, and complex domestic and international travel. It conducts research, gathers information, prepares summaries and reports, and follows up with senior staff on requests. The role also supports special projects and events, coordinates executive office logistics and vendors, maintains organized records, and builds relationships with internal and external stakeholders. The position requires discretion, judgment, confidentiality, and in-depth knowledge of company operations, policies, and procedures.
Requirements
- Bachelor’s degree.
- 10 or more years of experience providing executive support to a CEO or high-level executive.
- Experience working with senior-level executives inside and outside the company, as well as customers, vendors, visitors, and other dignitaries.
- Demonstrated discretion, judgment, organizational knowledge, and ability to facilitate executive activities while maintaining confidentiality.
- In-depth knowledge of company operations, policies, and procedures.
- Advanced proficiency in Microsoft Office.
- Current authorization to work in the United States on a full-time basis.
Nice To Haves
- Experience working with a Board of Directors and preparing Board meeting materials.
- Financial services industry experience.
- Experience with customers, vendors, outside leaders, and others.
Responsibilities
- Provide complex administrative support to the CEO and help ensure effective use of the CEO’s time and productive interactions with senior leaders, the public, and the Board.
- Collect and prepare information for executive staff meetings and discussions with outside individuals.
- Make sensitive, high-level contacts inside and outside the company.
- Prepare presentation materials for Board meetings and manage associated logistics.
- Coordinate Board meetings, including agenda preparation, virtual or in-person logistics, post-meeting follow-ups, and secure document distribution; serve as the primary contact for Board members.
- Independently initiate and implement processes to manage projects, information, and people on behalf of the CEO’s office.
- Follow up with SVPs, Directors, and Senior Managers to ensure requests are handled in a timely manner.
- Manage the CEO’s and Board members’ calendars, schedule high-priority meetings, resolve conflicts, and coordinate complex domestic and international travel.
- Anticipate executive needs and prepare itineraries, briefing materials, and expense reports.
- Conduct research and gather information for the CEO; prepare summaries and reports.
- Manage the CEO office’s daily administrative tasks, appointments, calendar adjustments, meeting agendas, catering, minutes, document creation and distribution, and guest needs.
- Screen incoming calls and emails, determine what requires the CEO’s attention, and represent executives in interactions with internal teams and external contacts.
- Draft, edit, and distribute executive correspondence, memos, and reports.
- Lead or support special projects and initiatives, including executive outreach and investor relations events; track deadlines, budgets, and deliverables and collaborate with Legal, Finance, and Operations.
- Oversee executive suite logistics, vendor coordination, event planning, and technology setup for presentations.
- Maintain organized digital and physical files for compliance and quick access.
- Build relationships with senior executives, Board members, shareholders, industry associations, and other external contacts; provide issue briefings and support alignment with company priorities.
Benefits
- Monthly incentives or annual bonus eligibility
- Paid training and development programs
- Recognition awards and prizes
- Tuition assistance
- Healthcare insurance
- Fitness membership reimbursements
- Wellness rewards and other wellness initiatives
- Up to eight hours of paid time off annually for volunteering
- Volunteer grants and matching financial donations up to US$2,500 per employee annually
- Retirement savings
- Company-paid leave for a new family arrival
- New parent flex time
- Child backup care options
- Company-sponsored team-building events
- Paid and floating holidays
- Generous paid time off
- Mental health initiatives
- Leadership training and skill-building
- Promotion opportunities from within
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What This Job Offers
Job Type
Full-time
Career Level
Senior
