SENIOR EVENTS MANAGER
About The Position
The Senior Events Manager provides overall leadership, strategic direction, and operational oversight for meetings and events at the client’s flagship office. The role leads the end-to-end planning, coordination, and delivery of high-profile and complex events while managing a hospitality team dedicated to an exceptional client and guest experience. As the primary client contact and operational leader, the Senior Events Manager works with meeting hosts, executives, clients, internal stakeholders, vendors, and service partners to develop event solutions and deliver excellent hospitality. The position is accountable for business results and key performance indicators, including profitability, safety, employee engagement, operational efficiency, and client satisfaction. It also leads recruiting, onboarding, training, coaching, mentoring, performance management, career planning, and succession planning for team members. The manager regularly engages with senior executives, VIP clients, and other key stakeholders, providing refined, white-glove service while managing competing priorities and operational demands. The role makes operational decisions, resolves complex client and service issues, and implements solutions while escalating matters as appropriate. Evening and weekend event support may be required as business needs dictate.
Requirements
- At least seven years of progressive experience managing complex meetings, events, hospitality operations, or conference center services in a corporate, financial services, executive, conference center, workplace experience, or luxury hospitality environment.
- At least five years of leadership experience managing and developing direct reports.
- Demonstrated success developing high-performing teams through coaching, employee development, performance management, and succession planning.
- Experience independently managing high-profile meetings and events from concept through execution.
- Working knowledge of audio-visual services, catering operations, event production, room setups, and conference center operations.
- Experience leading cross-functional teams and coordinating internal departments and external service providers.
- Ability to build strong client relationships and drive operational performance through measurable service outcomes and key performance indicators.
- Experience working directly with senior executives, VIP clients, and other highly visible stakeholders.
- Demonstrated expertise in luxury hospitality, conference center operations, and executive-level client service.
- Advanced event management skills covering strategic planning, logistics, operational execution, and service delivery.
- Strong leadership, client consultation, organizational, prioritization, judgment, decision-making, communication, analytical, and problem-solving skills.
- Ability to manage multiple complex initiatives, navigate high-pressure situations, align teams and service partners, and maintain attention to detail and quality.
- Experience managing vendor and service partner relationships and accountability for performance outcomes.
- Proficiency with workplace technology, reservation systems, event management platforms, and Microsoft Office applications.
- Discretion, ethical conduct, and commitment to maintaining confidentiality.
- Ability to perform the essential functions of the position satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Knowledge of local hospitality, event, and conference service resources.
- Bachelor’s degree in Hospitality Management, Event Management, Business Administration, or a related field.
Responsibilities
- Lead, motivate, and develop a diverse hospitality team to deliver high-quality hospitality and conference center services.
- Recruit, onboard, train, coach, mentor, and retain team members; set performance expectations and provide feedback and recognition.
- Conduct performance evaluations and support career development, succession planning, workforce planning, and appropriate staffing coverage.
- Foster a collaborative, inclusive, service-oriented culture focused on accountability, continuous improvement, and operational excellence.
- Provide a high-touch hospitality experience for clients, executives, and guests by anticipating needs and exceeding expectations.
- Oversee the full lifecycle of assigned complex and high-profile events, from inquiry and strategic planning through execution and post-event review.
- Act as the primary contact and trusted advisor for meeting hosts, translating business objectives into event strategies and experiences.
- Consult on event concepts, meeting design, agendas, room selection, space use, service offerings, and creative solutions.
- Lead planning meetings, site visits, walkthroughs, and follow-up discussions to confirm objectives, requirements, timelines, and responsibilities.
- Build and maintain professional relationships with clients, executives, internal stakeholders, vendors, and service partners.
- Oversee event-related services and lead on-site operational execution of complex and VIP events.
- Manage day-to-day vendor and service partner performance and coordinate internal teams.
- Identify operational risks, dependencies, and conflicts; develop contingency plans and resolve room-booking conflicts with reservations teams.
- Prepare and review event orders, floor plans, timelines, work orders, operational briefings, and other event documentation.
- Lead daily and weekly operational planning meetings to communicate priorities, changes, risks, and requirements.
- Inspect event spaces and verify readiness of technology, catering, signage, and service components.
- Maintain ownership during event execution and respond proactively to changing priorities and client needs.
- Ensure required approvals, billing information, and event documentation are processed according to established procedures.
- Maintain expertise in client center policies, procedures, hospitality standards, event technologies, reservation systems, and service capabilities.
- Support evening and weekend events when business needs require.
- Drive measurable service outcomes and key performance indicators, including profitability, safety, engagement, operational excellence, and client satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance and accidental death coverage
- Disability insurance
- Retirement plan
- Paid time off
- Holiday time off, varying by site and state
- Associate Shopping Program
- Health and wellness programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid parental leave
- Personal leave
- Potential paid and/or unpaid time off in accordance with applicable federal, state, and local laws
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
