Senior Events Manager

Marriott•Houston, TX

13h•$77,000 - $99,000

About The Position

The Senior Events Manager prepares event documentation and coordinates with Sales, property departments, and customers to deliver consistent, high-level service throughout the pre-event, event, and post-event phases. The role primarily handles complex events and ensures a seamless transition from sales to service and back to sales. It identifies opportunities to maximize revenue through upselling and enhancements, and supports or acts on behalf of the Director of Event Management or Director of Event Planning and Operations when that person is absent. Following turnover, the Senior Events Manager is the event planner’s primary on-property contact and is responsible for the planner’s experience. The position manages event operations, customer relationships, group room blocks and meeting space, budgets, event revenue and profitability, and forecasting for sleeping rooms, catering, and audio-visual revenue. It coordinates with customers and property teams, addresses operational challenges and complaints, participates in site inspections and sales activities as needed, and follows up with customers after events. Marriott International states that it is an equal opportunity employer and is committed to non-discrimination on protected bases. Westin describes its brand mission as supporting guests’ well-being and encourages associates to embrace their own well-being practices.

Requirements

High school diploma or GED and 2 years of experience in event management or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.

Responsibilities

Prepare event documentation and coordinate with Sales, property departments, and customers throughout the pre-event, event, and post-event phases.
Handle complex events and ensure a seamless turnover from sales to service and back to sales.
Identify opportunities to maximize revenue by upselling and offering enhancements.
Support or act on behalf of the Director of Event Management or Director of Event Planning and Operations in that person’s absence.
Serve as the event planner’s primary on-property contact following turnover and be responsible for the planner’s experience.
Solve problems and suggest alternatives to prior arrangements when necessary.
Lead pre-event and post-event meetings for assigned groups and review or communicate group needs and feedback.
Identify operational challenges and work with property staff and customers to resolve them or develop alternatives.
Manage customer budgets to maximize revenue and meet customer needs.
Oversee customer experiences from file turnover through the post-event phase until turnover back to sales.
Manage group room blocks and meeting space for assigned groups.
Adhere to standards, policies, and procedures.
Celebrate successes and publicly recognize team members’ contributions.
Upsell products and services throughout the event process.
Participate in customer site inspections and assist with the sales process when necessary.
Act as liaison between the field sales person and customer throughout the event process.
Manage revenue and profitability associated with events.
Forecast group sleeping rooms and event revenue, including catering and audio-visual revenue.
Review billing and payments with clients.
Interact with guests to obtain feedback on product quality and service levels.
Handle guest problems and complaints.
Maintain a visible presence with the customer throughout the event process.
Follow up with customers after events.
Greet customers during the event phase and hand off to the Event Operations team for execution of details.
Work to improve service performance and set a positive example for guest relations.
Review comment cards and guest satisfaction results with associates.
Coordinate and communicate event details verbally and in writing with internal and external customers.