Senior Event Manager - Caribe Royale Orlando Hotel

Caribe Royale•Orlando, FL

22h•Onsite

About The Position

The Senior Event Manager prepares all event documentation and coordinates with the Sales departments and clients to ensure consistent, high-level service throughout the pre-event, event and post-event phases of property events. He/she ensures a seamless turnover from sales to service back to sales. He/she serves as the event planner's primary contact on property and is responsible for his/her experience. This role requires a professional demeanor appropriate for a resort environment.

Requirements

2-3 years' experience in event management at a resort property preferred.
Proven organizational, interpersonal and communication skills.
Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
Knowledge of catering and events market.
Knowledge of diverse events i.e. weddings, corporate events, and reunions.
Proven ability to handle complex group and social events.
Ability to operate a motor vehicle.
Able to communicate in the English language.
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Able to work with and understand financial information and data and basic arithmetic functions.

Nice To Haves

4-year university degree preferred or equivalent experience in hotels/resorts.
Second language is a plus.

Responsibilities

Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
Lead pre-event and post-event meetings for assigned groups.
Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
Manage client budgets to maximize revenue and meet client needs.
Manage group room blocks and meeting space for assigned groups.
Adheres to all standards, policies, and procedures.
Participate in client site inspections and assist with the sales process when necessary.
Act as a liaison between field salesperson and client throughout the event process (pre-event, event, and post-event).
Review of billing and payments with clients.
Work closely with accounting on pre/post event billing arrangements.
Review comment cards and guest satisfaction results with associates.
Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
Assist with potential clients (site-inspections) as required.
Inspect function space for physical appearance/maintenance needs and communicate with appropriate point of contact.
Perform any other reasonable duties as required by management.