Hotel Event Manager

The Hedreen Hotel Employer•Seattle, WA

2d•$81,000 - $85,000•Hybrid

About The Position

We are seeking an enthusiastic, highly organized, tech-savvy event manager to support the managing, coordinating, and executing of group assignments as assigned by the Sales Department. This position reports to the Director of Catering and The Director Sales and Marketing. The primary responsibilities include maintaining strong client relations and upsell opportunities, ensuring meeting specifications are communicated and executed for a successful meeting experience. The role involves monitoring and managing room blocks and meeting space according to contract to maximize hotel revenue, reviewing sales contracts, and enforcing program deadline dates. The event manager will produce and distribute event orders, group resumes, and planning site alerts, and work extensively with the Food and Beverage and Culinary team on executing catering events and banquets. Accurate forecasting of group rooms and group food and beverage revenues is essential. The role also includes checking sleeping room and suite blocks, participating in site visits, reviewing client bills for accuracy, and compiling cancellation/attrition charges. Other functions as required and directed by the Director of Catering or Director of Sales and Marketing will also be performed.

Requirements

Extremely detail oriented and demonstrates the ability to multi-task and adhere to deadlines.
Effective verbal/written communication, organizational customer service and interpersonal skills.
Strong working knowledge of Microsoft Word, Excel, PowerPoint, and CRM or hospitality sales platform experience (Delphi, Opera, Salesforce, etc.).
Working knowledge of Marriott sales systems, a plus.
Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
Possess basic math skills and have the ability to accurately handle billing.
Flexible and able to work well independently and as part of a team.
Must be able to sit at a desk for up to 8.5 hours per day.
Walking and standing are required. Length of time of these tasks may vary from day to day and task to task and can be up to 5 hours on event days.
Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
Must be able to lift up to 30 lbs. occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; use of these senses will occur on a constant basis.

Nice To Haves

College degree preferred but not required.
Professional, college or personal event planning experience a plus.
Strong knowledge of the Seattle Region and various aspects of the local culture a plus.

Responsibilities

Maintain strong client relations and upsell opportunities.
Ensure meeting specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.
Monitor and manage room blocks and meeting space according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.
Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.
Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.
Produce and distribute event orders, group resumes, planning site alerts and communicate any changes and updated information to hotel departments.
Work extensively with the Food and Beverage and Culinary team on executing catering events and banquets with upsell opportunities.
Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business with minimal variance.
Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
Participate in site visits and plan meetings for upcoming groups and potential affiliate business.
Review all bills that are sent to the client and accounting, ensuring they are accurate and timely in order to maximize return business.
Compile any cancellation/attrition charges for the group.
Perform other functions as required and directed by Director of Catering or Director of Sales and Marketing.

Benefits

Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program
Free Short-Term Disability (up to $2K/week) & Free Long-Term Disability (up to $10K/month) after 30 days of employment
Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary)
Paytient Healthcare Spending
401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%)
Generous Paid Time Off (PTO) Plan (accrue from day one, use on 91st day of employment, about 19 days in the 1st year)
Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan
Free Employee Assistance Program (EAP)
Travel Assistance Program
Hybrid Work Schedule – potential for up to 1 day/week remote work (THIS IS ONLY ON POSTINGS FOR SALES)
Company provided iPhone
Hotel discounts at 10,000+ global destinations (nightly rates as low as $45)
Discounted parking in hotel garage ($7/day or $140 monthly pass)
50% subsidy for public transportation expenses
Referral program of $250 per successfully referred new hire
Complimentary cafeteria meals
Monthly employee appreciation events
Employee Exercise Room
Community Service Events