Event Services Manager - Caribe Royale Orlando Hotel

Caribe Royale•Orlando, FL

1d•Onsite

About The Position

The Event Services Manager oversees the planning, coordination, and execution of events and meetings to ensure a seamless guest experience. This role acts as the primary liaison between clients and operational departments, ensuring all event details are communicated clearly and executed to the highest standards of hospitality. The Event Service Manager drives guest satisfaction, operational efficiency, and profitability through careful planning and exceptional service delivery.

Requirements

Professional demeanor appropriate for a resort environment.
Proven organizational, interpersonal and communication skills.
Possess sound strategic and tactical decision-making skills.
Knowledge of catering and events market.
Knowledge of diverse events i.e. weddings, corporate events, and reunions.
Proven ability to handle complex group and social events.
Ability to operate a motor vehicle.
Able to communicate in the English language.

Nice To Haves

2-4 years' experience in event management at a resort property preferred.
Knowledge of Delphi and Cvent preferred.
Second language is a plus.

Responsibilities

Serve as the main contact for clients after event contracts are signed, managing all event details including food and beverage, setup, décor, audiovisual, and logistics.
Coordinate with banquet, culinary, AV, and operations teams to ensure flawless event execution.
Conduct pre- and post-event meetings with clients and internal departments.
Prepare detailed Banquet Event Orders (BEOs) and event resumes.
Monitor event timelines and make real-time adjustments as needed to ensure guest satisfaction.
Build and maintain strong relationships with event planners, corporate clients, and social customers.
Provide professional guidance to clients regarding event design, flow and menu selection.
Handle client feedback promptly and professionally, resolving concerns to ensure repeat business.
Review event contracts to confirm billing accuracy and adherence to company policies.
Track and manage event budgets, ensuring profitability while meeting client expectations.
Generate post-event reports, invoices, and billing summaries.
Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
Attend all intra/inter-departmental meetings as assigned.
Perform any other reasonable duties as required by management.