Senior Event Manager

J W Marriott•Las Vegas, NV

13d

About The Position

The Senior Events Manager prepares all event documentation and coordinates closely with Sales, hotel departments, and clients to ensure consistent, high‑level service throughout all Pre‑Event, Event, and Post‑Event phases, ensuring a seamless transition from Sales to Event Services and back to Sales. Serving as the primary on‑property contact for planners after turnover, this role identifies revenue‑enhancement opportunities through strategic up‑selling and event upgrades while delivering an exceptional client experience. The Senior Events Manager supports and may represent the Director of Event Management or Director of Event Planning & Operations in their absence and acts as a developmental role for future advancement to Director-level positions. Additionally, the role provides mentorship and guidance to Event Coordinators to support their growth and prepare the department’s future leaders. Adheres to all Company, Safety and Department policies and procedures. Fosters teamwork and provides excellent guest service, anticipates guest needs to exceed guest expectations. Builds brand loyalty by living the JW Marriott Core Values.

Requirements

Minimum-High School Diploma or GED
5+ Years of Event Management Experience
Proven sales acumen with the ability to strategically up‑sell products and services
Strong knowledge of menu planning, food presentation standards, and banquet/event service operations
Ability to effectively manage guest room blocks and meeting space inventories
Broad understanding of facility management, including sanitation, maintenance, and operational workflows
Exceptional customer relationship management and client development skills
Comprehensive understanding of hotel operations and their impact on event services
Familiarity with event technology products, services, and vendor coordination
Proficiency in contract management, including legal considerations and compliance
Strong financial management capabilities, including interpreting P&L statements, budgeting, forecasting, and labor scheduling
Excellent verbal, written, and listening communication skills
Advanced problem‑solving abilities with a service‑oriented mindset
Strong interpersonal skills for both customer and associate relations
Effective presentation and public‑speaking skills
Highly organized with strong time‑management and multi-tasking abilities
Proficient in standard office software and hotel operating systems
Strong decision‑making and influencing skills
Knowledge of relevant governmental regulations and safety standards (OSHA, EPA, ADA, CFC, NFPA)
Valid Clark County Health Card
Valid Las Vegas Alcohol Awareness Card (TAM Card)

Responsibilities

Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Makes presence known to customer at all times during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
Leads pre-event and post-event meetings for assigned groups.
Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).
Manages group room blocks and meeting space for assigned groups.
Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
Adheres to all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.).
Integrates current trends in event management and event design
Sets a positive example for guest relations.
Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
Empowers associates to provide excellent customer service. Ensures associates understand expectations and parameters.
Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.
Participates in the development and implementation of corrective action to address service challenges and focuses on continuous improvement.
Reviews comment cards and guest satisfaction results with associates. Participates in the development and implementation of corrective action plans.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Effectively up-sells products and services throughout the event process.
Effectively manages customer budgets to maximize revenue and meet customer needs.
Participates in VIP Sites - assisting with diagram needs, menu development, and Meetings Imagined
Manages revenue and profitability associated with events.
Accurately forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.