Senior Event Consultant

Event Source•Ferndale, MI

2d•$23 - $27•Hybrid

About The Position

The Senior Event Consultant (SEC) manages and grows an assigned book of business, focusing on client retention, proactive communication, and revenue growth. Working closely with Market Managers, the SEC develops account strategies, nurtures long-term relationships, and provides on-site support for key events. When not in the field, the SEC supports clients and internal teams with ongoing service needs. The role involves approximately one-third time allocation to account management (retention, relationship building, revenue growth), one-third to field time (client visits, site meetings, on-site event support), and one-third to customer service (handling calls, quotes, customer requests).

Requirements

Three to five years of related customer service or account management experience, preferably in the event or catering industry.
Strong verbal and written communication skills.
High level of professionalism, interpersonal skills, and customer focus.
Proficient in Microsoft Office (Word, Excel, PowerPoint) and comfortable learning new software.
Ability to create mood boards and event diagrams using PowerPoint.
Strong attention to detail, organization, and recordkeeping accuracy.
Excellent multitasking, prioritization, and time management skills.
Creative aptitude for event design, product pairing, and visual presentation.
Confident in upselling and closing sales.
Solid problem-solving and decision-making abilities.
Proficient in basic math, including fractions, percentages, and ratios.
Professional appearance and demeanor.
Completion of Behavioral and Cognitive Assessments through the Predictive Index.
Successful completion of a company background check and drug screen.

Responsibilities

Field incoming phone calls, texts, web requests, and emails.
Make outbound calls to update client contact information and maintain regular communication with assigned accounts.
Consult with clients to understand event needs and provide tailored rental recommendations while identifying upsell opportunities.
Consistently follow up on quotes and leads to meet department goals.
Schedule and conduct design center appointments within assigned accounts.
Create event layouts and showcase products through mood boards and other visual tools.
Greet clients in the design center and ensure a professional, positive experience.
Serve as the primary point of contact for assigned accounts.
Conduct quarterly and semi-annual visits with assigned accounts based on activity level and growth potential.
Identify and nurture emerging accounts with growth potential.
Strengthen relationships to drive retention and repeat business.
Proactively address and resolve client concerns to ensure satisfaction and loyalty.
Assist Market Managers with large event management, logistics, and load-ins as needed.
Represent the company at trade shows, networking events, and industry functions.
Provide on-site event support as necessary to ensure smooth execution.
Share insight on market trends, client needs, and competitive activity.
Partner with Market Managers to execute account strategies and event plans.
Provide creative solutions for client or market challenges.
Generate at least five qualified leads per month for Market Managers.
Demonstrate the company’s Core Values of Consistency, Adaptability, Reliability, and Teamwork (CART) in all interactions.
Maintain professionalism and clear communication across departments.
Accurately maintain client data, event details, and sales information in company systems.
Ensure quotes, orders, and documentation are complete and accurate.
Track and meet performance metrics for sales, growth, and service.
Remain available to support customer service tasks when not in the field.
Perform additional duties as assigned.