Senior EUC Engineer
About The Position
The Senior EUC Engineer will support and enhance a fully cloud-native digital workplace environment. This hands-on engineering role focuses on Omnissa Horizon Cloud, Omnissa Workspace ONE, endpoint management, Windows desktop engineering, operating-system lifecycle management, and end-user support. The role also provides high-level escalation and onsite support to end users. The position is a contract based in Columbia, Maryland, and is fully onsite. The stated pay range is $25.00–$35.00 per hour. Individual compensation depends on factors such as qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Benefits for eligible temporary-role employees may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave.
Requirements
- Hands-on experience with Omnissa Horizon Cloud/DaaS for Virtual Desktop Infrastructure (VDI).
- Experience administering Omnissa Workspace ONE UEM.
- Experience in Windows desktop support, imaging, patching, troubleshooting, and end-to-end device lifecycle management.
- Strong customer service and end-user support experience.
- Experience with Microsoft Intune, Autopilot, Entra ID, and Conditional Access.
- Experience managing enterprise Windows operating-system upgrades and migrations.
Responsibilities
- Engineer and support Omnissa Horizon Cloud on Azure, including Horizon Edge, Universal Broker, Unified Access Gateway, desktop pools, and entitlements.
- Manage App Volumes and Dynamic Environment Manager (DEM) for application delivery, user personalization, policies, and profiles.
- Maintain golden images, including builds, patching, optimization, versioning, and rollback.
- Administer Microsoft Intune and Workspace ONE UEM for endpoint configuration, compliance, application deployment, and device management.
- Support Windows and macOS lifecycle management, including upgrades, patching, testing, deployment, remediation, and retirement.
- Manage Windows imaging, Autopilot provisioning, device refreshes, reimaging, and Windows 11 upgrades.
- Troubleshoot laptops, desktops, thin clients, mobile devices, peripherals, Microsoft 365, Wi-Fi, VPN/ZTNA, and VDI issues.
- Provide high-level escalation and onsite support to end users.
Benefits
- Medical, dental, and vision coverage
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan, with pre-tax and Roth post-tax contributions available
- Voluntary life insurance and AD&D for the employee and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time off/leave, including PTO, vacation, or sick leave
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
