Senior Ethics & Compliance Strategic Program Manager

ServiceNow•Boston, MA

About The Position

ServiceNow is seeking a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative processes across its Ethics & Compliance function. The role focuses on transforming compliance controls, particularly in anti-bribery and anti-corruption (ABAC) and Export Compliance, through process optimization, technology enablement, and collaboration across functions. The manager will work with Ethics & Compliance subject matter experts to develop comprehensive solutions that use ServiceNow and AI capabilities to build effective compliance controls and processes. The position owns compliance program initiatives from concept through deployment, develops multi-year roadmaps, and supports the ongoing monitoring and improvement of processes. It also connects compliance experts with technical teams and business stakeholders to support integration, implementation, and adoption.

Requirements

At least 7 years of project management experience, including demonstrated success managing complex, cross-functional initiatives.
Foundational working knowledge of Code of Ethics and compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, and data privacy.
Ability to partner effectively across organizations and build consensus among diverse stakeholder groups.
Experience with process design, business process optimization, or workflow automation.
Ability to translate compliance and business requirements into technical solutions.
Strong written and verbal communication skills, including the ability to explain complex compliance concepts to technical and non-technical audiences.
Project management proficiency and familiarity with project management tools and methodologies.

Nice To Haves

Experience with ServiceNow platform configuration and administration, or other enterprise compliance or workflow tools.
Familiarity with AI applications in business process automation or compliance functions.
Background in compliance, ethics, legal operations, or a related field.
Project Management Professional (PMP) certification or similar certification.
Experience implementing enterprise-wide compliance programs or initiatives.
Knowledge of compliance frameworks and standards such as SOX, ISO, or industry-specific requirements.
Strategic thinking and long-term planning capability.
Problem-solving and analytical skills.
Change management and stakeholder engagement skills.
Technical acumen without necessarily being a technologist.
Attention to detail combined with a big-picture perspective.
Leadership and influence without direct authority.

Responsibilities

Design and develop Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that improve organizational risk management.
Collaborate with Ethics & Compliance subject matter experts across multiple domains to understand compliance challenges and opportunities, and connect technical teams with business stakeholders.
Lead automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to improve efficiency, reduce manual effort, and increase compliance visibility.
Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution.
Identify and facilitate integration opportunities between compliance processes and business operations, connecting subject matter experts with relevant teams to drive adoption and sustainable implementation.
Manage program initiatives end to end, from concept through deployment, ensuring timelines, scope, and quality standards are met.
Support continuous improvement by monitoring compliance processes, collecting feedback, and implementing iterative enhancements.
Communicate program status, milestones, and recommendations to Ethics & Compliance leadership and cross-functional stakeholders.