Senior Ethics & Compliance Strategic Program Manager

ServiceNow•Boston, MA

22h•Hybrid

About The Position

We seek a strategic and detail-oriented Senior Ethics & Compliance Programs Manager to lead the design, development, and implementation of innovative compliance processes across our Ethics & Compliance function. This role is pivotal in transforming key compliance controls, with a strong focus on ABAC & Export Compliance, through process optimization, technology enablement, and cross-functional collaboration. You will work with E & C subject matter experts to architect comprehensive compliance solutions that leverage ServiceNow and AI capabilities to build a state-of-the-art compliance controls and processes.

Requirements

7+ years of project management experience, with demonstrated success managing complex, cross-functional initiatives
Working foundational knowledge of Code of Ethics and Compliance topics such as conflicts of interest, gifts and hospitality, anti-corruption/FCPA, Trade Compliance, data privacy, and related compliance domains
Proven ability to partner effectively across organizations, building consensus among diverse stakeholder groups
Experience with process design, business process optimization, or workflow automation
Demonstrated capability to translate compliance and business requirements into technical solutions
Strong written and verbal communication skills, with ability to explain complex compliance concepts to technical and non-technical audiences
Project management proficiency and familiarity with PM tools and methodologies

Nice To Haves

Experience with ServiceNow platform configuration and administration, or other enterprise compliance/workflow tools
Familiarity with AI applications in business process automation or compliance functions
Background in compliance, ethics, legal operations, or related field
Project Management Professional (PMP) or similar certification
Experience implementing enterprise-wide compliance programs or initiatives
Knowledge of compliance frameworks and standards (SOX, ISO, industry-specific requirements)

Responsibilities

Design and develop core Ethics & Compliance program processes, translating compliance requirements into scalable, user-friendly workflows that enhance organizational risk management
Collaborate with E & C SMEs across multiple domains to understand compliance challenges and opportunities, serving as a connector between technical teams and business stakeholders
Lead the automation and digitalization of compliance processes using ServiceNow tools, AI functionality, and other enterprise platforms to increase efficiency, reduce manual effort, and improve compliance visibility
Develop and execute multi-year compliance program roadmaps aligned with organizational strategy and regulatory evolution
Identify and facilitate integration opportunities between compliance processes and business operations, connecting SMEs with relevant teams to drive adoption and sustainable implementation
Manage end-to-end program initiatives from concept through deployment, ensuring timelines, scope, and quality standards are met
Support the continuous improvement of compliance processes through monitoring, feedback collection, and iterative enhancements
Communicate program status, milestones, and recommendations to E & C leadership and cross-functional stakeholders